Performance Manager - Kent, Surrey, and Sussex (Ref: 48057)

Job content

Please refer to Job DescriptionWe encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Overview of the job

The Performance and Quality (P&Q) Team is a regional team with responsibility for a number of functions. The P&Q Team provide a valuable service to operational business units designed to improve their performance and the quality of their service delivery.

Reporting to the Head of Performance and Quality, the Performance Manager will lead the Performance function, managing staff and overseeing the provision of high quality management information and analysis. This will include developing tools and leading on improvement activity to meet the requirements of the organisation set both regionally and nationally.

The post will be based within the probation region, and will involve some travel within the region and to other to key national venues.

Summary

Reporting to the Head of Performance and Quality, the Performance Manager leads on regional performance management and improvement and works alongside Probation Delivery Units to support them in understanding and achieving best possible performance.

Responsibilities, Activities & Duties

• The job holder will be required to carry out the following responsibilities, activities and duties:
• Supporting PDUs to deliver in accordance with agreed national service delivery indicators and specifications
• Developing and delivering performance improvement programmes and initiatives
• Identifying regional performance and data quality issues and opportunities linking in to Regional and HMPPS priorities
• Acting as a performance Subject Matter Expert
• Leading on the creation and maintenance of technical solutions using Business Objects, Performance Dashboards and other reporting tools in respect of performance management and data quality
• Contributing to the development and maintenance of productive working relationships with key stakeholders both within and beyond HMPPS
• Seeking feedback from stakeholders to better understand their perceptions of the services delivered by the team and use the information to continuously improve delivery and to develop new products and processes
• Management of Performance and Quality Officers (NPS Band 4) and Performance Analysts (NPS Band 3) across a number of sites.
• Deputising for the Head of Performance & Quality as required.
• Implementing the strategic objectives of the Region relating to the Performance function of the Team.
• In line with NPS policies and procedures, demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
• Adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
  

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Please Refer To Job Description

We’ll assess you against these behaviours during the selection process:

• Changing and Improving
• Managing a Quality Service
• Making Effective Decisions
• Communicating and Influencing
  

We’ll assess you against these technical skills during the selection process:

• Highly developed ICT skills across Microsoft Office applications and advanced use of Excel. Knowledge of performance management systems such as Business Objects.
• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A civil service pension
• Annual Leave
• Public Holidays
• Season Ticket Advance
  

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJSuccessful candidates must pass a disclosure and barring security check.People working with government assets must complete basic personnel security standard checks.This vacancy is using Success Profiles, and will assess your Behaviours and Technical skills.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.