Performance and Quality Manager

Job content

NEW - Performance and Quality Manager

(Based at either of Bield’s Dundee, Edinburgh or Glasgow Office, with Home Working)

At Bield our customers are at the heart of everything we do. We are a non-profit organization with charitable status, committed to providing a wide range of housing, care and support services for older people in Scotland.

We are looking for an enthusiastic and motivated person to join our Performance, Quality & Improvement team. You should be a strategic thinker and have strong analytical and communication skills with the ability to interpret and convey complex information. You will use your skills and experience to drive positive change through your actions whilst managing risk and contributing to business planning and strategy.

You will lead and drive performance improvement initiatives across the business and have overall responsibility for Bield’s performance management framework and corporate reporting systems. You will be responsible for reporting system improvement and effectiveness and ensure that our corporate reporting deliverables are in line with expected standards. You will be proactive to embed the ethos of continual improvement and progress against our key priorities.

You, and the team, will generate meaningful performance data and KPIs and influence decision-making by helping to shape and understand business performance. You will actively contribute towards developing reports on customer insight to help shape our business planning and strategy. You will help communicate our ’performance story’ to our colleagues and customers through meaningful measurements and highlight value for money and outcome-based customer indicators.

This role will play a vital role in supporting the development of the corporate strategy and business plans, aligning with business objectives, and translating them into actionable items and initiatives. Finally, you will also support the SMT to maintain the organisation’s risk management framework alongside supporting our annual internal audit programme.

Hours of employment are 35 hours per week, Monday to Friday (9-5). For more information on the role please select the above attachment to view the role profile.

We are currently working remotely in line with Scottish Government Guidance and the role will be mostly home based initially, as we look to a limited return to office working later in 2021, we can be flexible around our office based location as we have office bases in Glasgow, Edinburgh and Dundee. We are also happy to consider options for flexible working with the successful candidate although the role will require regular travel across all areas of Bield operations in order to meet the requirements of the role.

Benefits Include

Competitive salary reviewed annually.
Excellent holidays, up to 34 days each year (pro rata for part-time employees).
Option to buy or sell holidays each year.
Job related training
Flexi-time system

About Bield

We are a non-profit organisation with charitable status committed to providing a wide range of housing, care and support services to enable older people to make their own choices and lead independent lives. At Bield it is our firm belief that older people should have the freedom to make their own choices and be free to live as independently as possible. The right candidate will understand and support Bield’s ethos of "free to be".

Disability Confident

We are a Disability Confident employer if you have a disability and would like to be considered under the Disability Confident Scheme please include this information in your covering letter. If as a disabled applicant you meet the minimum criteria for the role then you will be given the opportunity to demonstrate your abilities at an interview. If you would like to receive any of the above information in a different format please contact the HR Team on 0131 273 4020.

Bield Housing & Care. Scottish Charity no. SC006878

If you require this information in an alternative format please contact us using the details above. This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application.