People Services Advisor

☞ Specsavers

View: 108

Update day: 11-06-2024

Location: Nottingham East Midlands

Category: Consulting / Customer Service Human Resources Other

Industry: Human Resources Consumer Services Retail

Position: Entry level

Job type: Full-time

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Job content

We are passionate about our people. At Specsavers we support our colleagues to be the best they can be. Our ethos is to offer inspiring development and fantastic opportunities to help our 37,000 store, support office and supply chain colleagues continue to make a difference, either by serving customers or supporting partners and their teams.

Main Purpose of the Role

You will be providing direct support to all colleagues and managers as their first point of contact, people data & insight roles to ensure the business makes commercial decisions about our people based on data; and continuous improvement and development roles, focused on making sure we strive to improve what we do every day and drive efficiencies.

In order to ensure we provide a great end to end people experience for our Partners, Managers and colleagues this role acts as first point of contact for all people related queries.

The role is front facing and involves directly managing incoming calls and emails from our Partners, Managers and colleagues to provide the best solution to resolve individual queries. The role will provide accurate and timely solutions by resolving queries upfront, guiding Partners, Managers and colleagues to relevant self service resources or escalating the query to the relevant Subject Matter Expert (SME).

This role operates as an ambassador for great customer service working with colleagues across the People Operations and other business teams to provide a great people service.

Your experience will look like:

  • Excellent customer service skills
  • Confident written and verbal communication skills
  • Excellent listening skills and ablility to ask probing questions to fully understand queries
  • Excellent attention to detail and high level of accuracy
  • Ability to operate at pace and own end to end queries
  • Good computer literacy and ability to quickly pick up new systems
  • Proven experience in working in a team and building collaborative relationships
  • Ability to plan and prioritise workload and adapt quickly when plans change

We are well-known for valuing our people and offer not only competitive reward and benefits packages but also ongoing development and training, enabling our staff to be the very best they can be.

We are committed to be a flexible employer understanding the importance of a healthy work life balance – we are happy to talk about flexible working.

If you can see yourself being part of this journey, apply now!

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Deadline: 26-07-2024

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