Patient Navigator

Whitehouse Surgery, in Milton Keynes, is looking for forward thinking Patient Navigator’s to join their friendly team and support all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.

The successful candidate’s will ideally have prior experience within a GP practice, and will be a confident communicator with a friendly and welcoming nature.

Please Note: There is a total of 84 hours available. Hours will be between8amand6:30pm including a lunch break. Full-time and Part-time will be considered.

The job holder will have to:

• greet patients and visitors, advising them of their appointments and checking them in
• advise patients on self-check in facilities
• receive and make calls as required with the ability to handle heavy phone/patient traffic
• divert calls and take messages as appropriate
• sort, review and distribute incoming internal mail
• process outgoing mail following the procedure
• pull, file and photocopy patient’s paper records
• scan and attach patients’ data to patients’ electronic records
• ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
• receiving all incoming deliveries, opening and distributing accordingly
• complete the Surgery Administration, including registrations and deductions

Therefore, the successful candidate must:

• desirably have prior experience as patient navigator
• be confident using the phone
• have a good level of IT skills
• be friendly and welcoming; patient and understanding
• be able to follow instructions and procedures
• have good organisation and communication skills
• work accurately and methodically
• be able to work with all types of people

About Whitehouse Surgery

Whitehouse Surgery is a state-of-the-art, purpose-built Health Centre, open to all Milton Keynes residents. We are located along the V4, between the H3 and H4, with ample parking. Our team offer the highest levels of care, as well as tailoring services to suit patients’ health and wellbeing needs
At the Whitehouse Surgery we offer a wide range of services to our patients. Alongside normal GP appointments we also offer the following services: Practice Nurse appointments Wellbeing Advisor Childhood immunisations Long term condition management Shingles/Pneumo and Flu Vaccinations Carers health checks

Location:Dorset Way, off, Brahaman Way, Whitehouse, Milton Keynes MK8 1EQ

System used: SystemOne

Why join us?

Our Benefits;

• NHS Pension with 20.6% Employer Contribution
• 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
• Extra days leave for work anniversary each year
• Enhanced Maternity, Maternity Support (Paternity), Adoption pay
• Family friendly employment policies
• Special and Significant Event Leave
• Participation in OMG’s refer a friend scheme
• 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme – free eye test plus a contribution towards glasses
• Cycle to work scheme

About OneMedical Group

OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of ‘Improving Lives’ is underpinned by our core values of ‘Putting People First, Working Together for a Better Future’. We are committed to NHS values and reducing health inequalities.

We believe in delivering services that improve the health and wellbeing of individuals and communities, making sure primary care, as the foundation of the NHS, can thrive. Our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk

Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.