Partnership Executive

☞ Wheels, Inc.

View: 102

Update day: 11-05-2024

Location: Slough South East

Category: IT - Hardware / Networking IT - Software Information Technology

Industry:

Job type: Full-time

Salary: £24,000 - £26,000 a year

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Job content

At LeasePlan, we are always asking What’s next in mobility.
Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!
We are looking for an additional Partnership Executive to join our growing team due to the success of our partnerships. This role attracts a salary range between £24k - £26k per annum plus bonus and great benefits.
Role Purpose
  • You will be the first line of support for customers making enquiries on our leasing products via our strategic partnerships.
  • You will own the entire sales process from enquiry through to the order of a vehicle.
  • You will support the growth of the LeasePlan partnerships channel.
Role Specifics
Management of Inbound Enquiries
  • Dealing with inbound enquiries via telephone, website and third parties for our partnerships channel. Proactively calling customers and taking them through the features and benefits of our product(s).
  • Lead management and ownership of mailboxes to ensure we are responding to customers in a timely manner.
Customer Support & CRM Management
  • Taking complete ownership of customers questions, ensuring they not only understand the products and services, but also understand the rest of the journey through their application.
  • Own the ‘Know Your Customer’ process, taking them through the credit review applications and ensuring customer information is captured and input into our systems accurately.
  • Updating the CRM system in line with the steps of the sales process.
  • Being on hand and taking ownership of any questions or queries customers have on the lead up to the delivery of their vehicle.
Required knowledge & experience
  • Excellent communication & negotiation skills required with an ability to empathise with the target audience.
  • Excellent telephone skills with a proven ability within a telephone environment.
  • Numerical and visual accuracy to be able to both produce and assess information quickly and accurately.
  • Customer driven with the ability and confidence to deal with individuals at all levels.
  • Computer literate with an excellent knowledge of Microsoft (Word, Excel, PowerPoint), and to have fast and accurate typing skills.
  • A sense of urgency with an ability to see issues through to completion and work to tight deadlines.
  • Must be seen to remain calm and controlled when faced with difficult customer situations.
Why LeasePlan?

LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries. LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years. Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.
With over 55 years’ experience, LeasePlan’s mission is to provide what’s next in sustainable mobility so our customers can focus on what’s next for them. We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.
If you’d like to learn more about our culture, DE&I journey and our way of working, please find out more in our
sustainability section
and our latest
Annual Report
.
Follow @NextGenLeasePlan on Instagram and LeasePlan on LinkedIn to check out what LeasePlanners are up to everyday!
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Deadline: 25-06-2024

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