Partner Trainer

Job content

Our core values here at CloudCall are central to our successes and so we’re looking for people to join us who share our passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and a focus on our customers.

Are you ready for the challenge?

What are we all about?

At CloudCall we love software and how technology is constantly changing. It’s this belief that drives us to work closely across sectors to understand the business needs of our customers - from a number of different industries.

We’re passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That’s why over 46,000 users rely on our product, especially during these uncertain times, to help their businesses thrive.

Day-to-day, you will: Be responsible for delivering partner onboarding training including sales enablement, both remotely, via web conference and onsite. They will also be responsible for developing new training courses and improving existing courses for both face-to-face and remote training delivery both internally and externally. Frequent travel will be a requirement of this role. In additional they will be the technical escalation point between CloudCall partners and our Technical Support team.

You will deliver both onsite and remote product training both internally and externally, create training content and training plans/paths linked to different job roles. Proactive management of internal training delivery on new CRM integrations will be key while collating and analysing course feedback and survey’s to continuously meet required training standards, and make ongoing improvements to course content and materials.

You will also create onboarding plans for each function within the CloudCall business and work with functional owners to keep these up-to-date while collaborating with Product Management to fully understand new product releases and both train these out to the business, and also incorporate these into Partner Training schedules.

As a well-rounded Trainer your Skills and Experiences likely include:

• Previous experience in a software training delivery role within a Cloud/SaaS business solution environment.
• Excellent training course design and delivery skills.
• Strong customer facing communication/presentation skills.
• Strong team player who can work collaboratively with others to achieve organizational goals.
• Experience of delivering training for CRM software, ecommerce or SaaS based solutions a benefit.
• Excellent Office Suite skills.
• Willingness to ’roll up one’s sleeves’ and assist wherever needed.
• Driving license preferred for customer travel.

What does CloudCall offer you?

We are a growing SaaS company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out a development plan and make a real difference to your career.

In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:

• A Competitive Salary

• Quarterly Socials

• Access to Perkbox to customise your own benefits

• Breakfast provided!