Part-time Customer Service Representative

Job content

• Hours: Our business currently operates between the hours of 9am and 6pm.
• We are currently closed at weekends.
• Immediate start date available.
• Based in Dumbarton
• Successful candidates will be required to attend a full time 3 week training programme before part time hours commence

What will you get?

• Flexible working schedule is available
• Home working is available after consistently meeting KPIS
• A competitive salary with OTE of £23.5K (this will be pro-rata’d dependent on your agreed working hours)
• Competitive salary grading structure that is based on performance for basic salary starting at Grade 1 (£19k), Grade 2 (£20.5k), Grade 3 (£22k) & Grade 4 (£23.5k) (this will be pro-rata’d dependent on your agreed working hours)
• Performance Bonus (paid monthly)
• 28 Days Paid Holiday (this will be pro-rata’d dependent on your agreed working hours)
• Where you qualify, NEST pension scheme available
• In job qualifications
• Internal Incentive programme (over and above bonus scheme)
• Robust & structured training provided (3-week training programme)
• Free car parking & local access to transport links

What are we looking for?

• Personality is important – Listening & questioning skills, empathy, building rapport
• Upbeat, enthusiastic and friendly people
• Motivated to give excellent customer service
• People who want to learn, grow & progress
• Be confident using a computer and phone
• Ability to work independently & also in a team
• Previous experience is desired but is not essential for this role

What will you do?

Successful candidates will be working in our recently refurbished office based in Dumbarton. You will be working on behalf of our clients to contact customers who have fallen into arrears to establish their situation, affordability & account resolution.

Key Responsibilities:

• Inbound & outbound calls
• Offering solutions and advice to deal with customers’ financial situation
• Assessing a customer’s affordability
• Identify & manage vulnerable customers
• Taking payments and setting up payment plans
• Negotiating the settlement of outstanding customer debt
• Work towards performance and quality targets
• Manage customer accounts on the computer whilst speaking on the phone

More about Opos as a company:

Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dunbartonshire.

Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections.

We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum.

Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.

We are looking for polite, outgoing and professional individuals who enjoy interacting with people. We will consider all backgrounds, if you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

If you are interested in our position then please apply through the Indeed website.

Any questions please do not hesitate to contact us on 0141 428 3990.

Job Type: Part-time

Salary: £19,000.00-£23,500.00 per year

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme