Optical Tier III Engineer

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Principal Accountabilities:

• Operational SME for the Zayo Optical network.

• Work closely with Design and equipment vendors to implement changes, additions and upgrades to optical infrastructure networks.

• Implementation and activation of new optical services.

• Work closely with the wider Operations team to ensure efficient delivery of customer services, and to achieve company quarterly Gross Churn, and Net service activations.

• Proactively manage disconnect tasks to ensure best use of network capacity.

• Work with product group peers to ensure alignment with global provisioning processes, and also ensure regional needs are captured and supported.

• Providing regular updates to internal stakeholders and external customers on the progress of faults.

• Providing support to members of the wider Operations team as required.

• Support & maintain the company objectives of ISO 9001/18001/27001 accreditation

Key Skills and Experience:

• Substantial experience in optical transmission systems.

• In-depth technical understanding of the components in optical telecommunications networks, and a demonstrated ability to quickly assimilate technical data, methods and procedures.

• Expert knowledge of WDM transmission equipment. Experience with Ciena, Nokia, Ekinops and Adva would be an advantage.

• Confident and able to challenge staff, suppliers, and processes, to deliver a favourable Customer outcome.

• Knowledge of the use of optical test equipment is desirable.

• Ability to diversify and adapt to business needs.

• Pragmatic and analytical approach to problem solving.

• Accountability orientated.

• Proactive mindset and attitude to ensure customer satisfaction is in everything we do.

• Ability to manage in and out-sourced suppliers or partners.

• Excellent communication; written and verbal.

• Outstanding confidence, initiative, and organisational skills.

• Remain flexible and adaptable to any change in business needs or requirements.

Rewards:

• Competitive compensation

• Excellent benefits including health and life insurance

• Fitness membership discounts

• Generous paid time off policy including paid parental leave