Operations Manager
View: 107
Update day: 23-05-2024
Location: Thame South East
Category: Executive management Production / Operation
Position: Mid-Senior level
Job type: Full-time
Job content
Job Title: Head of Operations
Reports to: CEO/Owner – AJB Group
Job Purpose:
To manage the Arborists and the Business Support Manager. Full accountability for operations with a focus on delivery of services, adherence to safety standards, employee and contractor productivity, and overall customer service quality.
As AJB Tree Care is a small business the job holder is expected to be ‘hands on’ in working with the team to get all daily tasks and overall commitments completed. Initial key objectives:
• Strengthen communication with all arborists to foster teamwork and loyalty to the business.
• Personally develop a strong relationship with all key customers, ensuring their needs are met. Maintain daily communications through telephone and email.
• Enforce the utilisation of Arbostar and Hilti software services throughout the workforce.
• Develop the team with clear job accountabilities and measurable objectives.
• Ensure all arborists are adequately assessed and trained.
• Plan, monitor and control client commitments daily through strong administrative processes, ensure adequate resources are deployed.
• Ensure a plan extends over a months’ time horizon. Schedule sufficient work to meet the monthly revenue target.
• Take control of all regulatory and legal matters including TPO and Conservation checks.
• Ensure that tasks are completed on time and to the standard expected.
• Develop a reporting process so that operational performance can be adequately monitored by the CEO.
• Build an operating plan of improvement initiatives for the next 12 months to support the CEO in improving the performance of Arboriculture. Overall Key Accountabilities:
• Manage productive teams with month-on-month improvement.
• Ensure work is priced competitively but profitability, obtain CEO approval for works as agreed.
• Ownership of procedures and controls in ensuring the smooth running of operations.
• Improve efficiency and ensure all customer commitments are met.
• Ensure customers are satisfied with the service provided and that regular feedback is obtained.
Deadline: 07-07-2024
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