Operations Manager

Here’s a fantastic opportunity for an experienced Operations Manager to join the friendly team at First Response Group.

Description of the Role

The Operations Manager is accountable for day-to-day operations of the portfolio, and the rostering of staff. They will build, improve, and maintain relationships with clients, employees, and stakeholders, as well as being responsible for:

• Ensuring operational excellence. Delivering a safe and successful security service for our clients, as well as fostering an environment of Inclusion and Happiness for the team.
• The development and retention of staff is a key part of the role, you will need to coordinate with required support services and solve problems to effectively run your allocated portfolio and provide quality customer service.

Main Function of the job

• Build and sustain strong and long-lasting relationships with our clients and maintain frequent contact with your senior team.
• Protect the integrity, security, and safety of the sites within your portfolio, its employees, guests, and visitors.
• Deliver the highest levels of customer service which consistently demonstrate the core values of First Response Group.
• Develop the team in terms of career development and further learning to ensure First Response Group can provide best-in-class service.
• Be the main point of contact and liaison across all areas of service delivery, contract performance, and strategic development.

Key Responsibilities

• Analyse, identify, and create productivity and efficiency savings across the account for the benefit of the customer and First Response Group, utilising the expertise available across the wider businesses
• Ensure that the customer is provided with coherent and professional statistics in relation to contract performance
• Take responsibility and initiative in the smooth-running of all business operations
• Liaise with other departments, including finance, to ensure operations budgets are maintained
• Provide outstanding leadership to team members, including the management of the training and development matrix, to maximise work output and work quality
• Identify patterns and problem areas and implement effective solutions to increase efficiency
• Ensure policies and procedures documented for the contract, are relevant, and are followed in line with requirements
• Recruit and select the best staff available to maintain high levels of service to the client
• Provide accurate and timely information for the preparation of reports and planning
• Ensure effective management support is provided within the KPI requirements, minimising associated risks to the company and to the customer
• Ensure compliance with legal, company, and contractual obligations, such as the GDPR, Health and Safety at Work Act, procedures outlined in the company handbook, and the Assignment Instructions

This Operations Manager role would suit candidates with an SIA licence and previous management experience.

Benefits

• Company vehicle and fuel card supplied
• Laptop and mobile phone
• Uniform
• Free healthcare package which includes access to EAP
• Industry-leading pay rates
• Death-in-Service
• Company Pension Scheme
• High-street discounts
• Continuous professional development
• Referral Scheme - £100 voucher for every successful referral
• Holiday allowance of 5.6 weeks per year pro-rata

Additional Information

This Operations Manager role is a full-time position with variable hours to suit the demands of the role. You must be able to work days, nights, and weekends.

Expected start date - ASAP.

Essential Skills

Person Specification

• Must have a valid SIA Licence
• Willingness to undertake further training and development
• Previous management experience
• Strong leadership skills
• Highly motivated
• Customer-focused
• Able to work as part of a team

Competencies

• Operational and organisational awareness
• Consulting and negotiating skills
• Ability to build strong working partnerships
• Project management skills
• Strategic thinker
• Excellent communicator and listener
• IT literate

About Company

First Response Group (FRG) is a total security, risk, and facilities management solutions company.

We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support and develop our employees by creating a culture of ’inclusion and happiness’. It is vitally important to us that everyone feels part of the team, contributes positively to company development and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter and hold four NSI Gold accreditations.

Essential Requirements

Person Specification

• Must have a valid SIA Licence
• Willingness to undertake further training and development
• Previous management experience
• Strong leadership skills
• Highly motivated
• Customer-focused
• Able to work as part of a team

Competencies

• Operational and organisational awareness
• Consulting and negotiating skills
• Ability to build strong working partnerships
• Project management skills
• Strategic thinker
• Excellent communicator and listener
• IT literate