Position: Associate

Job type: Full-time

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Job content

We have a fantastic opportunity for an experienced Operations Manager to join our growing team in Shifnal. This senior role will play a vital part in the overall success of our busy frameworks with Severn Trent Water and you will be joining a well-established team with a great reputation in the UK Water Sector.

Reporting to: Operations Director

Direct Reports: 3 to 6 Contracts Managers/Project Managers

Indirect Reports: circa 12 Site Managers and an extended staff & labour team

Projects: Annual value in the range £15M-£25M with projects ranging in size/scale.

People / Team
  • Lead a multi-disciplined team of professional staff, skilled trades and semi-skilled operatives.
  • Work collaboratively in a management team alongside the Commercial Manager and Design Manager.
  • Provide direction to the team through Contracts Managers, Project Managers.
  • Develop and implement plans to deliver performance and drive continuous improvement.
  • Motivate and manage individuals using a mixture of formal procedures and informal methods.
  • Assess staff performance and undertake reviews with direct reports to drive improvement in individual performance.
  • Identify poor performers. Develop and implement improvement or exit plans.
  • Identify talent within your team and ensure that potential is realised.
  • Deploy resources and move between projects as appropriate to deliver results.
  • Forecast future staff and labour needs.
  • Help make J N Bentley a fun, challenging and rewarding place to work.
Clients
  • Become the established first point of contact for our clients.
  • Develop and maintain strong relationships with clients’ Senior Managers.
  • Deliver a first-class service to clients and implement actions through the team to excel in KPI’s or other client metrics.
  • Ensure that we deliver a quality product that meets our clients’ expectations.
  • Understand client’s businesses and seek opportunities for further workload.
Health, Safety and Environment
  • Be a role model for the companies ’health and safety strategy’ and assist in its development and implementation - fulfil your own Personal Safety Responsibility.
  • Believe that zero injuries are achievable.
  • Engage with staff to develop their belief that zero is possible.
Financial / Commercial
  • Be a role model for the companies ’cost and efficiency strategy’ and assist in its development and implementation.
  • Deliver acceptable gross margin from contracts.
  • Work with Commercial Manager to ensure sustainable returns from clients.
  • Accurately report the commercial position of projects on a monthly cycle.
  • Accurately forecast future revenue from existing projects and clients.
  • Identify problem areas and exploit opportunities where these become apparent and implement actions through the team to deliver or exceed budget expectations.
  • Drive teams to deliver projects with pace and beat programmes.
General
  • Set a personal example for others to follow.
  • Act with integrity and honesty.
Utilise management information (audits, KPI’s, Bentley Reports, incident data etc.) to identify concerns and implement actions or initiatives to drive improvement.
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Deadline: 26-07-2024

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