Operations Manager (Chinese-speaking)

☞ Orange Connex Global UK Limited

View: 107

Update day: 13-05-2024

Location: Walsall West Midlands

Category: Transport / Logistics / Warehouse

Industry:

Job type: Full-time, Permanent

Salary: £33,000 - £37,000 a year

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Job content

Core Values of the Position:

  • Manage the local warehouse and fulfillment operations.
  • Manage performance driving service and KPI continuous improvement.
  • Manage cost efficiency optimization for Orange Connex.

Responsibilities:

  • Service performance for both warehouse and last mile sub-contractors.
  • Close monitoring on warehouse providers’ operations on a daily basis.

Inbound: including unloading, inspection, stacking.
Inventory: stock management, VAS.
Outbound: order filling, outbound and handover.

  • Support COE team on the last mile carriers’ capacity management and investigating the root causes for any service failures and for potential solutions.
  • Exception management during end-to-end fulfillment process.
  • Co-define and implement process optimization opportunities driving operational excellence.
  • Keep close monitoring on SOP review with suppliers, random check team member understanding about SOPs.
  • Build up the strong relationship with local suppliers to drive their performance.
  • Collaborate with cross-functional departments to improve continuous internal & external customer experience.

Qualifications:

  • At least 3 years of warehouse operations and distribution management experience in the logistics industry, preferably with e-commerce fulfillment experience.
  • Multinational company work and cross-cultural communication experience.
  • Strong Microsoft office and organizational skills.
  • Both oral and written skills in Mandarin/Cantonese and English.
  • Strong communication and coordination skills.
  • Experience of working in/with an outsourced service provider.
  • Strong KPI management and project management capabilities.
  • Analytical & problem-solving capability.
  • Detail focus and excellent teamwork spirit.
  • Strong self-driving and creative thinking.
  • Detail-oriented and good analysis skill.
  • High sense of responsibility.
  • Be able to work under pressure and in a challenging environment.
  • Eligibility to work in UK on a permanent basis.

Job Types: Full-time, Permanent

Salary: £33,000.00-£37,000.00 per year

Benefits:

  • Company pension

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Yearly bonus

Ability to commute/relocate:

  • Brownhills: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Warehouse Operations: 2 years (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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Deadline: 27-06-2024

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