Operations Hub Manager

Job content

Job profile:

Mouldex Ltd is a family run business, located in the Southwest, but operate throughout the UK. We are enthusiastic about Mould, condensation and Radon control.

We are looking to recruit an ambitious leader to play a crucial role in managing our operations team in Bridgwater, Chedzoy.

As an Equal Opportunity Employer, we are open to all talent. The key candidate will take full ownership for co-ordinating operational activities and ensuring a consistent positive customer experience.

You will have proven leadership experience, with the ability to motivate, coach, and support your team to deliver daily objectives, ensuring processes and procedures are followed using internal systems. You will have a continuous improvement mindset, and a sound knowledge of customer relations practices.

As an operations Manager your responsibilities will include:

• Lead, manage and support the operations team.
• Coordinate, support and optimising resource scheduling of field team.
• Professionally respond to customer enquiries and complaints
• Advise on stock issues and liaise with the stock team on a daily basis.
• Take responsibility for any challenges that arise within the office team and field colleagues and provide realistic and timely solutions.
• Actively encourage the team to take full ownership of tasks, seeing them through to a satisfactory conclusion with customers
• Recruitment, team appraisals, delegation of tasks and performance management
• Participation in leadership team meetings, updating on statistics, forecasting workloads.
• Gaining a good understanding of the product range and services offered.
• Have a sound geographical knowledge of the UK to effectively oversee the deployment of field operatives.

To be successful in this role you will need:

• Proven experience in operations and team management.
• Strong leadership and developmental abilities, to work with, coach, develop and mentor teams.
• Ability to use metrics and other tools to drive department performance.
• Experience of recruitment, team appraisals, and performance management.
• Ability to problem solve, providing realistic solutions in a pressured environment.
• Have a full understanding and knowledge of customer service and ability to coach and guide in this critical area.
• Can multitask in line with priorities set by the business.
• Successful in leading continuous improvement initiatives
• Working knowledge and understanding of case management systems, Microsoft Office and Teams.
• Positively contribute to a cross functional collaborative environment.

What we can offer you:

• Competitive salary in line with experience.
• Annual leave – 25 days plus bank holiday
• Profit share
• Pension – auto-enrolment into Company Scheme
• Private Medical Care, including cover for dental, hearing and sight.
• Employee Assistance Programme

Job Type: Full-time

Salary: £35,000.00-£40,000.00 per year

Benefits:

• Company pension
• Private medical insurance

Schedule:

• Monday to Friday

Work Location: One location