Operations Coordinator

Job content

Job description

We’ve got big plans for our multi award winning team here at GasCare Domestic, and we’re looking for more motivated, organised and enthusiastic people to join us in our Operations Team.

This is a fast-paced role dealing with prestigious clients, tenants and our top-class engineers. Our business has thrived by building lasting relationships and providing exceptional customer service.

Our Operations Coordinators are the front line of our business. They handle communication from our clients, tenants, suppliers and engineers. You’ll need to be super organised as complex diary management is a huge part of the role.

Thriving in a busy and demanding working environment, being able to support your colleagues and Directors is essential.

No two days are the same which keeps things exciting, you’ll regularly be faced with new challenges, providing ongoing opportunities for your professional growth.

Duties will include, but not be limited to:

- Complex diary management & appointment booking for a team of engineers

- Working closely with engineers, Ops team and the Directors on a daily basis

- Creating, sending & proofing reports

- Quoting & invoicing

- Managing a busy email inbox

- Contacting clients via email/text/phone

- Quality control of certificates and reports

- Managing and ordering parts from multiple trade suppliers

- Ad-hoc PA duties for Directors

We’re looking for

Great communicators:who have excellent written and verbal communication skills. Are likable and professional but can also adapt to suit their audience

Insane organisation:Spinning plates? Check! Mile long to do list? Check! Notices if a picture is 1mm squint? Check!

One Team, One Dream:Being part of a small team isn’t for everyone. There’s nowhere to hide and everyone has to pull their weight. On the flip side, even your smallest achievements will have a big impact. You’ll be highly valued and making a difference every single day.

5* Service: Our award-winning customer service sets us apart in the industry and our clients deserve the best

Experience: Background in property/lettings/construction industry is desired but not essential. Training will be provided for all in house systems and processes

Benefits include:

- Company iPhone

- Casual dress

- Company pension

- Yearly pay review

- Working in a relaxed but professional environment

- Free onsite parking at our brand new and modern office suite based in Edinburgh Park EH12

- Challenging and varied workload

- Opportunities for upskilling and personal growth

- 30 days paid holidays a year

- Stocked snack/drinks fridge

- Paid charity and team bonding days (think go-karting, beach cleans and more!)

We’d love to hear from you if you have:

- A minimum of 2 years experience in a similar customer service based role

- The ability to thrive and be resilient in a fast-paced environment

- The vision to join a small but rapidly growing company, be part of the foundations and grow together

- The skills to nurture lasting relationships with clients and colleagues

- The confidence to communicate our company voice to people from all walks of life

This role is office based and we do not support home working at this time.

A cover letter will set you apart from the rest and let us know why you’d be a great addition to the team.

Job Types: Full-time, Permanent

Salary: £22,000.00-£25,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking
• Transport links

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Edinburgh: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 2 years (required)
• Administrative experience: 2 years (required)
• property/lettings/construction: 1 year (preferred)

Work Location: In person

Reference ID: OPS23