Operations Coordinator

☞ ALH Recruitment

View: 106

Update day: 24-05-2024

Location: Lincoln East Midlands

Category: Executive management Production / Operation

Industry: Consumer Services

Position: Entry level

Job type: Full-time

Salary: £25,000 - £28,000

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Job content

Operations Coordinator - Navenby - 25,000/28,000ALH Recruitment are looking to recruit a Operations Coordinator with immediate effect for our client based close to Navenby in Lincolnshire.Main dutiesTo coordinate Engineers by region ensuring works are planned and that engineers have access to required materials and tools, whilst working to KPI’s & SLA’s. Liaising directly with Customers, ensuring customer portals are updated accurately.- To abide by & promote health & safety, ensuring all approved policies & processes are followed. Customers- Deliver an excellent service delivery for both regional & key account customers
  • Deliver a service that meets customer SLA’s and KPI’s
  • Achieve ‘turn around’ times on jobs so they are within agreed SLA’s
  • Drive AWR quality through engineers to meet customer spend criteria thresholds
  • Deliver ‘first time fix’ through engineers
  • Keep customer updated throughout; and deliver bad news first
    • Operations- Assist Regional Support with logging and issuing call out’s
  • Check engineers are following ‘Safety Absolutes’ during telephone conversations/FaceTime calls
  • Check plant/equipment is correct with engineer BEFORE attending to reduce avoidable down time
  • Plan work in advance based on supplier delivery dates
  • Keep engineers productive by ensuring there are always ‘floating’ jobs on their vans/servicing
  • Forward plan engineer resource to cover high workloads/planned holidays/peak periods
  • Check all completed jobs in ‘real time’ and action accordingly
  • Action ‘AWR’s immediately and/or first job following day from OOH call outs
  • Promote a strong health and safety work ethic.
  • Preparing Health and Safety documentation/Risk Method Statements
    • Financials- Achieve monthly regional target
  • Actively reduce ‘aged’ jobs to achieve agreed SLA’s and KPI’s
  • Ensure ‘Van Stock’ and ‘Container Stock’ procedures are adhered to and stock replenished
  • Check ‘black stock’ stored in Warehouse 2 is maximised, prior to ordering any materials externally
    • Reporting- Achieve daily, weekly, monthly routines
  • Update all systems in ‘real time’ for clear visibility
  • Report on poor data quality and/or data issues within agreed time frames
  • Report on warranty / call back / non-productive activities within agreed time frames
    • People (direct reports; engineers)- Lead by example; and challenge inappropriate behaviour
  • Attendance, absenteeism, performance management, HR issues
  • Report any identified training needs
    • If you feel you have the skills and experience to step into this exciting opportunity, please apply below
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    Deadline: 08-07-2024

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