Operational Resilience Manager (Resilience by Design)

Job content

JOB TITLE:Operational Resilience Manager (Resilience by Design)

SALARY:£62,874 to £69,860 per annum

LOCATION:Ideally based inEdinburgh, but can also be based in any of our main hubs which are Bristol, Chester, Halifax, Manchester or Leeds

HOURS:Full-time (35 hours per week)

WORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or

40% of our time, at one of our office sites.

ABOUT THIS OPPORTUNITY

Are you passionate about continuous improvement and implementing and driving the operational resilience strategy?

Join our Group’s Operational Resilience Team, where you’ll be part of the wider Chief Operating Office (COO) with a people-first, trusting and inclusive culture.

Resilience by Design

Resilience by Design supports the delivery of new resilient services, providing secure, reliable, and available outcomes to our customers; aligned to our ambition; meeting our regulatory requirements; and minimising the need for remediation into the future.

As a Manager in the Resilience by Design team, you’ll drive the transition of Resilience by Design into the business and be part of setting up a new sustaining capability for LBG. You’ll play a key role in delivering a resilient first culture across the Group, which enables us to maintain the expected, through the unexpected, for our customers, the financial market, and Group. This is a fantastic opportunity to collaborate with colleagues from across the business to make a real difference for our customers.

Key Responsibilities:

• Deliver continuous improvement, oversight and embedding of Resilience by Design

• Work across Platforms and with Architects to bring resilience challenges to life

• Understand Resilience by Design and become a subject matter expert, working across the resilience teams in Technology, Data, Supplier, People, Property and Security.

• Identify the operational resilience impacts from within the Group’s change portfolio, focussed on our most material changes, and shape and define strategies, policies and frameworks across the Group to manage and mitigate these

• Build awareness and educate on Operational Resilience and its implications to change

• Work collaboratively across the organisation and externally to share and ensure the delivery of best practise

ABOUT US

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

WHAT YOU’LL NEED

Essential Skills & Experience:

• Working knowledge and experience in operational resilience and implementing resilience strategies with a practical understanding of financial services regulatory requirements;

• Customer-centric mindset and ability to understand sophisticated issues quickly to provide appropriate challenge to SMEs to influence decision making;

• Has strong influencing and communication skills with an ability to explain sophisticated topics in a succinct manner;

• Encourages others and has a background of working with multiple people to deliver outcomes on time

• Be a proactive self-starter who is organised and has the ability to plan and prioritise activities

ABOUT WORKING FOR US

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours.

Join us and grow with purpose