Operational Excellence EMEA Manager Regulatory Projects

Job content

Don’t just work for a market leading global company. Help grow one.

Global Merchant & Network Services (GMNS) brings together American Express’ merchant-and network-related businesses to enable a sharp focus on using the power of our network to provide unique value to all of our mutual customers. The organization manages the relationships with the millions of merchants around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally. The objective of the GMNS Operational Excellence team is to support GMNS business partners by delivering sound risk expertise and insights that help enable business priorities while fulfilling internal and external control and compliance expectations. To that end, the team is responsible for the oversight and governance of control and compliance programs and initiatives within the business unit. This includes leading global, local and relevant legal entity activities and also includes execution against all components of the American Express Operational Risk framework.

American Express has been making a difference in people’s lives for over 160 years backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We provide a culture of learning and collaboration, and help people with what they need to succeed and thrive. What you choose to do for a living is one of the most meaningful decisions you can make. We have all colleagues backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. Because the best way to back our customers is to back our people.

Job Responsibilities:

The Manager, GMNS Regulatory Projects – EMEA will be responsible for supporting critical regulatory and compliance programs for the business unit globally. The role will focus on project management, tactical execution of regulatory and policy projects, and streamlined cross-functional operational processes. primarily across EMEA. Responsibilities will include:

• Ensure timely completion of relevant regulatory and compliance program deliverables.
• Plan and monitor project progress against timelines, milestones and deliverables
• Provide guidance, program oversight/governance and reporting for key stakeholders.
• Support audit, corrective action, and operational risk event remediation efforts related to relevant regulatory or compliance programs.
• Coordinate and drive alignment of cross-functional internal and external partners. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
  
  

Amex Flex

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

• Self-starter with strong project management experience driving complex, large-scale, cross-functional initiatives.
• Must be able to manage multiple deliverables, meet strict deadlines and work well with different areas of the organisation
• Problem solver and agile decision-maker with solid analytical skills.
• Strong team player with ability to influence opinions without having direct authority.
• Ability to develop relationships with leaders, peers, and control and compliance teams. Previous network relationships with Audit, Operational Risk, Compliance, Technology, and/or Customer Service teams preferred
• Previous exposure to regulatory and policy compliance activities with a strong control mindset.
• Strong communication and presentation skills allowing for clear and appropriate messaging for multiple levels/audiences, including external regulators.
• Working hours flexibility given the international nature of the role.
• Understanding of the merchant business, related regulatory landscape, and emerging trends/models is preferred.
• Fluency in a European language would be advantageous but not essential.
• University degree preferred.
• Ability to travel (<10%).
  
  

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com.