Onsite IT Deskside Engineer

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View: 101

Update day: 01-06-2024

Location: Didcot South East

Category: High Technology Mechanical / Technical Electrical / Electronics IT - Software

Industry: IT Services IT Consulting

Position: Entry level

Job type: Full-time

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Job content

Onsite IT Services EngineerCandidates will either need to be SC Cleared or Eligible to be SC ClearedHarwell, OxfordshirePermanent Position - 37.5 hours a week - Monday to ThursdaySalary up to £32,000 + Excellent Company BenefitsObjectivesProvide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA). To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites.Responsibilities
  • To carry out other tasks as requested by Team Leader
  • Floor walking during P1 incidents to ensure users are aware of issues and progress
  • Re- imaging of laptop with a standard build
  • Provide assistance for new starters on their first day to make sure they can logon, access the applications and demonstrate how to use Teams
  • Provide a Laptop Health Check service where customers can schedule time to have their laptop checked to proactively avoid any issues
  • Provide printer support and advice
  • Providing advice and support for Microsoft Suite
  • Provision of basic training to users
  • Integrating hardware replacement requests into the standard replacement process
  • Assisting with iPad use/issues
  • Windows 10 tablets support
  • Mobile phones: Demonstration of functionality of handset to the users
  • SharePoint Support
  • Printing: Advising users on setting up a printer
  • Video Conferencing (VC) and Meeting Room: basic support and room checks
  • Arranging special events, eg Board Meetings etc (off site support)
  • Windows 10
  • Providing remote support for tickets where users not at the base location
  • Identify potential service improvements
Knowledge, Skills, Experience
  • PC literate
  • Customer liaison skills
  • Interpretation of data & actions
  • Decision making.
  • Windows OS literate
  • Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
  • Experience with Active Directory (not essential)
  • Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
  • Experience with network fault troubleshooting
  • Experience with Network builds
  • Experience with network printer installs and configuration
  • Experience with Microsoft O365
  • Experience with VPN and remote work on machines
  • Experience with Microsoft Office 365 and Azure administration
  • Good troubleshooting skills
Experience
  • IT engineering experience - 2 years
  • A good understanding of analytical troubleshooting
  • A good understanding of networks and windows Operating systems
  • Must be able to diagnose and repair desktops and laptops
  • Desktop and laptop accreditation desirable
  • Knowledge of specific customer software
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Deadline: 16-07-2024

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