Online Commercial Strategy Analyst

Our Ecommerce operation is dedicated to delivering the best ever, personalised shopping experience via M&S.com – getting our customers to the products they want, and quickly.

Now is a really exciting time to join us as we continue to turbocharge our transformation and become the number one online retailer.

The Online Commercial Strategy Analyst will be at the forefront of understanding M&S.com, and market data performance and drivers, proactively identifying key trends and communicating them in an engaging manner to the business to inspire changes

KEY ACCOUNTABILITIES AND MEASURES

• Interrogate digital analytics data with the aim of:
• Supporting in the creation and measurement of internal strategy – ensuring we are utilising the right data to drive our decision making and strategic intention
• Making recommendations to support the business in making more effective buying and ranging decisions
• Be at the forefront of understanding current performance trends and championing this in M&S.com and wider business
• Identifying actionable recommendations from the data and communicate these confidently to senior stakeholders across M&S.com and the wider business
• Create excellent relationships within the Online Commercial, Trading and Business Unit teams, as well as the wider Analytics teams across the business, identifying key areas of focus and value-add opportunities
• Champion and proactively identify areas of improvement, putting data at the heart of M&S.com decisions
• Work as part of a dynamic and collaborative analytics team to shape the digital analytics data architecture (i.e. best practice, policies and KPI definitions)
• Present analytical findings in a visually compelling manner, with action-oriented recommendations that answer key business questions
• Understand the data landscape and available tools to ensure you are working in the most efficient way, calling on the experience of the wider team where appropriate

KEY SKILLS

• Experience or knowledge of using SQL to combine data sources essential
• Experience with Analytics and/or reporting preferably in an e-commerce environment
• Strong experience in working with internal Customer & Market Data
• Strong analytical mind set and skills, specifically demonstrating excellent problem-solving skills
• Ability to communicate complex information clearly and concisely to varying audiences
• Possess excellent presentation skills, with the ability to influence colleagues and cross-functional teams
• Strong organisational skills and attention for detail
• Experience of utilising visualisation tools desirable
• Self-motivated individual who is keen to learn within a team

This is an excellent opportunity to join us at an exciting time of change and transformation! In exchange for your experience, we will reward you with a competitive salary and market leading benefits package.

Interested? Apply here!...

Marks & Spencer seeks to be an inclusive organisation, trusted and loved by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. Applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform a job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation either by phone on 0345 300 3725 or by email recruitment.online@marksandspencer.com, so we can make alternative arrangements for you.