Office Administrator

Office Administrator – Customer Service

Vision Direct
Location: Manchester (100% on-site requirement)

Role Description

The Customer Service Centre is responsible for delivering a world-class experience to customers
across multiple markets and brands. As the Manchester Office Administrator, you’ll be part of a
growing team in the heart of Manchester City Centre.

Considering our growth, the quantity of requests for administrative and facilities support on site
has increased. At the same time, there is a continued need to provide effective administrative
people and operational support activity, albeit in a progressively more systematised fashion,
looking for opportunities for colleagues to self-serve in the first instance.

Operational 7 days a week, this role will be Monday – Friday 8:00 AM to 4:30 PM. This position
will require flexibility (sometimes with short notice) based on business needs.

Key Responsibilities

• Owning end to end Health & Safety checks, documentation, record keeping and bringing
  us into a Digital format.
• Reviewing and approving office expenses.
• Maintaining immaculate payroll documents and reconciliation.
• Process documentation (including but not limited to) technology and process flow mapping
  leveraging Confluence and Wrike software (teachable).
• Supporting internal and external recruitment activities and scheduling needs.
• Ordering and maintaining adequate level of office supplies and equipment.
• General upkeeping of premises by scheduling maintenance.
• Complying with Building regulations and obligatory checks (monthly, quarterly, and
  annually).
• General scheduling tasks for Executive Team and group meetings.
• Arrange travel and accommodation for Executive Team.
• Assist with training administrative tasks including new-hire orientation.
  
• Develop and lead reward and recognition programs.
• General set up of equipment (workstations equipped with monitors, mouse, keyboard,
  PC).
• Create and maintain support and leadership Standard Operating Procedures on
  SharePoint/Confluence.
• Sending out sitewide communications in a timely manner.

Model Behaviours

• Self-confidence and a motivational attitude
• Personal Motivation and drive
• Honesty and integrity
• Team work
• Patience
• Extremely organized
• Professionalism
• Time management
• Flexibility
• Attention to detail
• Positive attitude
• A considered approach to finding a resolution
• Ability to work on your own
• Creative thinking
• Self-motivated
• Adaptability
• Confidence to challenge in the right way
• Able to accept constructive feedback
• Self-awareness

Benefits

• A competitive salary
• 33 days annual leave inclusive of Bank Holidays
• Enhanced company pension scheme - enrolment into the Company pension scheme at 4% matched contributions with the option to increase to 5%
• Retail Trust EAP - for well-being and emotional support
• Opportunities for progression, development, and learning new skills
• Healthshield Cash Plan - Get cash back on your everyday healthcare expenses.
  
• Colleague Eyecare Policy - A free pair of prescription glasses OR a 12-month supply of our own brand Everclear Contact Lenses OR £150 towards any other lenses plus 50% discount on further pairs from Glasses Direct and 25% Vision Direct Friends and Family discount.
• Company shares - participation in Company share option schemes
• Eye test reimbursement
• Cycle to Work Scheme
• Enhanced Maternity & Paternity pay
• x5 Annual Salary Life Assurance

Please note that we only consider applications from people who are eligible to work in the UK.

No Agencies.