Nottingham Temporary Store Manager

Our Nottingham store is a busy high street store which ended the last financial year with a 30% retail margin.

We’re looking for the next manager of this store to have a passion for driving the business forward with innovative ideas for increasing footfall. The team achieved a 46% conversion during the last financial year, up from 37% in from the year before. They saw a huge 24% increase in their average spend during the last financial year. The Nottingham team also achieved two 100% scores in the new style mystery shopper reports.

The new Manager would be responsible for developing, inspiring, and leading a diverse and experienced team into a new era of retail. Now more than ever, we need innovative and enthusiastic individuals to push through retail boundaries and find new and exciting ways to rebuild their business in this new climate.

Pay: Your salary is based on the turnover and profitability of your shop. Please see the Pay Bandings guide for your specific salary.?

Location: You will manage one shop, which will be your usual place of work. From time to time you will be required to work away from the shop, including meetings both around the UK, Ireland and abroad, which may mean overnight stays away from home.?

Hours: You are contracted to work 40 hours per week over five days. Which days and what hours you work is your decision as a Shop Manager, as long as you consider your shop’s peak trading times and remain flexible to the needs of your business.

Your Team

Communication is key to running a successful shop. Create and maintain the right systems in place to ensure all staff can effectively communicate with each other, both on and off the shop floor. Lead from the front and demonstrate 5* Customer Experience yourself while on the shop floor. Be aware of your shop floor at all times through observing and listening to the consultations taking place. Ensure work is delegated throughout the management team in order to maximise your time spent on the shop floor.

Provide regular learning, feedback, coaching and reviews for your team to allow them to consistently deliver 5* customer experience. This includes working with them on their product knowledge, brand awareness, and customer interaction skills. How often development takes place is up to you and the management team - every day is a learning opportunity. Encourage, respect and look after one another. Hold each other up so that your place of work is a supportive environment.

Your Business

Drive sales through understanding and analysing your business drivers, including average sale, conversion, Candy Shop Reports (and Occupancy % if you have a Spa). Communicating business results with the team, and implementing new plans and ideas will be key to improved results. Ensure your shop is well looked after. Keep the shop floor clean, tidy, & well merchandised and your stock fresh for our customers, and all back of house areas as clean, safe, and pleasant as you can for the team.

Complete and work towards your budget, using your Management Accounts each month to chart your progress. You should use your budget to ensure your staffing and operational costs are in line, and your retail margin is on budget as a % of sales. Make sure all staff members follow appropriate cash handling and banking procedures, to ensure all money is kept safe.

Where company-wide procedures and policies exist, you should ensure you and your team work within these parameters. This includes working to deadlines when set by the wider business. Where they do not exist, consider any in-store policies you would like to establish and manage these yourself. Not everything needs a rule!

Your Leadership

Create and execute your own “top box” goals for the store and team, and ensure that all decisions you make ultimately contribute towards achieving these. You are responsible for constantly reviewing and assessing the progress towards these goals. The team structure for your shop is your responsibility to get right. It’s up to you to effectively recruit and upskill all members of your team for the roles that you need. Which roles, what staff, and how many hours you use is down to you, as long as you’re in line with your staffing costs %.

Create future Shop Managers by ensuring your management team have the right skill set to be able to develop the team and manage the business. Use this Job description and your own management skills and knowledge as your guide. Be aware of development opportunities for them in the wider business, and where possible create opportunities for them if they don’t exist - ensure all staff have access to the latest Retail and Support Staff careers lists. When necessary, it is your responsibility to performance manage any staff members who are not able to meet the expectations of their role. All decisions you make should be inclusive of all members of your team.

Your Development

You are responsible for your own development. Regularly assess your own performance and where there are gaps in your knowledge or skill, work out the best way to move forward. Being a Lush Manager means being part of a supportive network. Reach out to other Managers and shops to share your wisdom, gain fresh ideas or to seek advice. There is a wealth of experience in the community, and you have the opportunity to contribute your knowledge and ask for support.

The UK & Ireland Retail Team are part of this supportive network, and will work behind the scenes to fix issues out of your control as well as visiting your shop every now and then to spread great ideas from store to store. When needed, support teams will be there to help.