NOC 1st Line Network Engineer 24/7

☞ Vysiion

View: 101

Update day: 07-05-2024

Location: Corsham South West

Category: Telecommunications

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Job content

Vysiion

Vysiion, part of the larger Exponential-e Group, deliver bespoke solutions to private and public sector organisations, from the installation of fibre optic or microwave links for offshore windfarms to the provision of end-to-end ICT Managed Services. The Vysiion team has the knowledge, experience, and capability to provide a full technology consultancy and delivery solution with an emphasis on security.

Vysiion offer an exciting and progressive work environment for those that want to join a technical service-based business, with focus on exceptional customer engagement and support. From trainee to qualified and experienced engineers, sales people, and operational support staff, Vysiion offers fantastic career opportunities for those excited by technology and the challenge of a fast-paced work environment. The culture at Vysiion is one that is positive, open, inclusive, and progressive. Staff have respect and loyalty, are passionate about all we do, and proud of what we achieve.

Job Description

Overall purpose of the job:

  • Responsible for providing first level customer support to our large and diverse client base ensuring Service
    Levels are maintained, the ticketing system is fully up to date.

Key responsibilities for this job:

  • Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing
    system is fully updated.
  • Monitor networks and equipment using applicable software (SolarWinds//PRTG/RMM/FMC etc),
    raising incidents as appropriate, investigating and resolving where possible or engaging the correct
    resolving teams while owning the incident to resolution.
  • Ensure all network alarms and events are acknowledged and appropriately dealt with during your
    shift. Any ongoing issues are to be documented for shift handover.
  • Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate
    escalations are made, where relevant.
  • Where appropriate and as advised by your line manager, provide DC smart hands services to
    support existing Smart Hands team. This could include cabling, visual inspections, providing escorts
    and other duties within the data centre as required.

Knowledge and experience required:

  • Minimum 1 + years’ experience in a Service Desk/NOC environment
  • Experience in working with Cisco routers and switches – minimum CCNA desirable
  • Some experience in troubleshooting and maintaining Firewalls and/or Security Event management
    desirable.
  • Must obtain/retain SC clearance

Our People

Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

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Deadline: 21-06-2024

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