Nights Team Member - £9.20 / hour + Benefits (Duplicate) (Duplicate)

☞ IBIS

View: 106

Update day: 01-06-2024

Location: Rotherham Yorkshire and the Humber

Category: Executive management Production / Operation

Industry: Restaurants Leisure Travel & Tourism Hospitality

Position: Entry level

Job type: Full-time

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Job content

Job Description

Are you an outgoing individual looking for a new opportunity? Are you a team player that is able to adapt to a fast paced working environment? Are you able to deliver great service ? Ibis Rotherham are looking for a multi skilled Nights Team Member to join the team.

We are looking to provide 30-40 hours per week as our hotel rota defines and working on a 4 days on and 4 days off shift pattern.

The Role Includes
  • Welcoming guests as soon as they arrive with a friendly attitude
  • Complete administrative procedures
  • Making reservations
  • Check in and out of guests
  • Anticipates guests’ needs and takes them into consideration
  • Has an impeccable attitude which conveys the image of the brand and hotel
  • Offers attentive service and adapts to any constraints guests may have
  • Establishes good relations with guests, offering advice and fostering customer loyalty
  • Promotes the Food and Beverage services
  • Preparation and service of Food and Beverage services including bar, 24/7 snacks and breakfast
  • Helps gain customer loyalty through the high standard of service
  • Provides a friendly and personal welcome for guests and remains attentive to their needs
  • Completes all tasks linked to the guest’s arrival and departure in compliance with internal procedures
  • Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
  • Handles phone calls
  • Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
  • Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
  • Ensures the working areas are clean
  • Creating a safe and secure environment and ensuring the hotel is secure
The role of a multi skilled team member at Ibis Rotherham requires a flexible approach as the hour of work will be during the night shift and as a business we operate 24 hours a day , 365 days a year. The role will focus upon welcoming of hotel guests along with working in other departments therefore a flexible, multi-skilled approach and attitude is essential. The welcome of guests, serving of breakfast, preparation of snacks and meals, service on the bar are the key tasks within the role.

Work Experience

Who are we looking for?
  • Outgoing personality and confidence in talking to people is essential
  • Flexibility in working hours essential
  • Previous customer focused experience desirable
  • Fluent English
  • Friendly, approachable with excellent customer service skills
  • Strong team player
  • Positive with a can-do attitude
Benefits

Benefits
  • Meals whilst on duty
  • Uniform provided
  • Access to Accor Hotels UK discounts and benefits
  • Career opportunities within the UK and International
P-108828
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Deadline: 16-07-2024

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