Night Guest Service Manager

Job content

JOB DESCRIPTION

JOB TITLE: Guest Service Manager – Nights

DEPARTMENTS: All

RESPONSIBLE TO: General Manager

RESPONSIBLE FOR: Guest Service Assistants – Nights

DIRECT REPORTS: All Guest Service Assistants – Nights

LIAISE WITH: All Departments and the General Manager.

JOB PURPOSE

To provide excellent guest service at all times and ensure smooth running of the hotel during the night.

DUTIES AND RESPONSIBILITIES:

Ø Complete Night Audit process.

Ø Take reservation using the hotel reservation system, ensuring maximum occupancy and rates are obtained

Ø Check guests in and out, including preparation of guest bills and authorising payments

Ø Responsible for cash handling including float and banking

Ø Dealing efficiently with billing and guest service queries

Ø Check food stock levels and advise Duty Manager of items to be ordered

Ø Clear/clean tables, buffet, kitchen and bar and meeting rooms

Ø Take meeting bookings and confirm food service requirements

Ø Other ad hoc duties as and when required

Ø Report anything considered a health and safety hazard

Ø Prevent abuse and/or destruction of hotel property

Ø Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets

Ø Responsible for looking after Hotel property at all times

Ø Ensure safety and hygiene standards are met

Ø To ensure that the company dress code is always adhered to

Ø Bar duties – opening/closing, serving drinks and restocking

Ø Preparation of the breakfast bar and service

Ø Completion of the duties checklist

Ø Security of hotel, floor checks and monitoring of CCTV

Ø Maintaining cleanliness of kitchen including all electrical equipment

Ø Check house stock levels

Ø Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty

Ø To attend all relevant training as and when required

Ø To ensure that the company dress code is always adhered to

This job requires ability to perform the following:

Ø Frequently standing up behind the desk and front office areas

Ø Night work including weekend work.

Ø Basic computer skills to operate various property management and reservations systems.

Ø Carrying and lifting items

GENERAL

1. To attend any meeting or training sessions as required by management.

2. To be conversant with:

a) The Hotel Fire Procedures

b) The Hotel and Company Security Procedures

c) The Hotel Health and Safety Policy and Procedures

d) The Hotel facilities and attractions

e) Current Licensing regulations (Food and Beverage Service department)

f) Methods of payment accepted by the Company (cash handling staff only)

g) Hotel operation standards and department procedures

h) Short and long term marketing promotions

Job Type: Full-time

Salary: Up to £23,900.00 per year

Benefits:

• Discounted or free food
• On-site parking

Schedule:

• 8 hour shift
• Night shift

Work remotely:

• No