NHS 999 Call Handler

☞ South Central Ambulance Service

View: 106

Update day: 07-05-2024

Location: Winchester South East

Category: IT - Hardware / Networking IT - Software Information Technology Part-time

Industry:

Job type: Full-time, Part-time, Permanent

Salary: £21,730 - £25,000 a year

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Job content

999 Call Handler

South Central Ambulance Service are looking to recruit 999 Call Handlers to join our team that is based at our Otterbourne site in Hampshire

As a 999 Call Handler, you will be directly involved with taking live 999 Ambulance Emergency calls, taking vital information to help arrange the most appropriate care and support to our patients.

Roles and responsibilities of a 999 Call Handler include:

  • To efficiently prioritise emergency, urgent and routine calls using a computer aided triage.
  • Provide all callers with appropriate pre-arrival instructions including cardiopulmonary resuscitation, choking procedures, childbirth procedures and the treatment of unconscious patients.
  • To operate telephony equipment specific to role.

To be successful in this role we require candidates to meet the following criteria:

  • Competent in the use of IT systems
  • GCSE grades 4-9 or equivalent in Maths and English
  • Customer service experience from a telephone or face to face role
  • Good written and verbal communication skills
  • Ability to listen and record information accurately
  • Ability to remain calm whilst working in a pressurised environment
  • Attention to detail and accurate data entry skills

Benefits for this role include:

  • Starting salary £21,730 + Unsocial hours payments (annual salary circa £25,000pa) (pro-rata for part time)
  • A nationally recognised qualification in NHS Pathways.
  • 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
  • Enrolment into the NHS pension scheme
  • Occupational Health support along with an Employee Assistance Programme.
  • NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
  • Free onsite car parking
  • Expert training and support from our dedicated in-house education team
  • Full time – 37.5 hours per week
  • Part time – 22.5 hours per week
  • Rota basis

The Recruitment Process:

1 - Please apply for the role via Indeed

2 - Assessment session – We’ll notify you when you can attend an online assessment session; this will gauge your listening and understanding skills, critical thinking skills and problem-solving skills. You’ll need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).

3 - Interview – an interview with our NHS 999 Team, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Successful applicants will be required to undertake an Enhanced DBS check for adults and children.

Job Types: Full-time, Part-time, Permanent

Salary: £21,730.00-£25,000.00 per year

Benefits:

  • Additional leave
  • Employee discount
  • On-site parking

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Work Location: One location

Reference ID: 999 SH

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Deadline: 21-06-2024

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