Newport Customer Consultant

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View: 102

Update day: 01-06-2024

Location: Newport Wales

Category: Other

Industry: Non-profit Organizations Civic Social Organizations

Position: Mid-Senior level

Job type: Full-time

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Job content

We have an amazing opportunity for two individuals to join our Newport City Centre branch as a Customer Consultant. We have a mixture of full-time and part time roles. Full time being 35 hours per week, Monday to Friday, and two Saturdays per month (9am-1pm).

Why work with us?

If you want to be a part of an ambitious and progressive Society, this is your opportunity. We are an innovative, exciting, modern mutual and we’d love for you to join us. We are a community and values-based employer that puts both our people and our members at the heart of what we do. If you want to make a real difference to your community and career, then we’d love to hear from you.

What will we offer you?
  • A starting salary of £20,155.20 per annum.
  • “My Benefits” platform - which provides dental cover, a Health Cash Plan and critical illness cover - plus access to many other high street discounts.
  • 25 days’ holiday, plus bank holidays, PLUS a day off on your birthday to help you celebrate!
  • Opportunity to purchase additional holidays.
  • A commitment to your ongoing training and development, including a rotational development programme.
  • Up to 14 hours of paid Society leave to volunteer for a local community initiative.
  • Various health and wellbeing benefits such as a 24-hour Employee Assistance Programme, subsidised flu jabs and eye tests.
  • Generous Stakeholder Pension Scheme - where the Society contributes a massive 10% on top of your 3% contribution!
  • Life Assurance - 4 times your basic salary life cover.
What will you be doing?

You will be working as part of a supportive, established, and fun team of people, providing excellent face-to-face customer service to our members, taking ownership of their individual needs.

You will demonstrate strong communication skills daily which will enable you to engage in effective conversations, build strong connections and show empathy to our customers.

Resolving member enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.

What type of person will you need to be?

We are looking for people to join our team who are passionate about delivering an exceptional customer experience, who are resilient to a continuous changing environment and have a helpful personality. Face-to-face customer service experience is helpful, but not essential - what we are really interested in is a genuine passion for going above and beyond for our members.

At the start of your career we will support you through a blended learning experience. This is where you will learn how to be successful in your role through a mixture of virtual classroom & practical training, as well as having the opportunity to develop these new skills, fully supported, within your branch.

We’re committed to diversity and equal opportunity and as an inclusive employer, we encourage applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing) and any other protected characteristic.

Just let us know if you need any reasonable adjustments made to our recruitment processes - we’ll try to accommodate them. Personal data held by the Monmouthshire Building Society relating to employment applications will be used in accordance with GDPR regulations our Privacy Statement, which is available on our website.

Our roles often generate a lot of interest and can close early so don’t miss out this opportunity to apply!

Monmouthshire Building Society values the diversity that all sections of the community can bring to our Society, we welcome applications from everyone who shares our values.

As a financial services organisation regulated by the PRA and FCA our staff must be honest, financially sound and maintain high levels of competence and capability in their role. Therefore our pre-employment checks include adverse credit checks and criminal records checks (DBS checks) for all roles. DBS checks are at a basic disclosure level for the majority of roles but at the standard level for certain roles covered by the Certification and Senior Managers Regime.
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Deadline: 16-07-2024

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