New Business Assistant

☞ PLS Solicitors

View: 103

Update day: 01-06-2024

Location: Altrincham North West

Category: Fashion / Lifestyle Social Work / Community Services

Industry: Legal

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Job content

  • New Business Assistant
    Job Title
  • Altrincham
    Location
  • 28th October 2021
    Date Posted

Essential skills

  • An excellent telephone manner.
  • Client focussed with experience of working in a customer service environment.
  • Experience and knowledge of B2B introducers and building relationships with them.
  • A keen eye for detail.
  • To be able to support all areas of the NBT when required to.
  • Eager to learn new skills.
  • Excellent admin and IT skills.
  • Maintaining a level of professionalism and confidentiality within the NBT.

Your Duties

The purpose of the New Business Assistant is to be the first point of contact for all new enquiries into the business.

Duties will include but will not be limited to:

  • Be the first point of contact for all new enquiries into the business either by telephone, and email.
  • Provide quotations and answer any queries in relation to quotations in a timely and precise manner.
  • Follow up enquiries in order to secure the business, providing alternative quotes if required.
  • Completing outbound calls to clients to provide quotes, welcome calls, and file updates along with general queries and any other customer service related duties.
  • Returning missed calls to PLS and ensuring all call back requests are forwarded correctly.
  • Follow up enquiries in order to secure the business, providing alternative quotes if required.
  • Be a positive ambassador for PLS, learning about our unique selling points in order to promote us to prospective clients.
  • Being a point of contact with the introducers to deal with any queries/escalations. .
  • Working towards the departments KPI’s and expectations.

Staff benefits

Here at PLS we offer a wide range of staff benefits:

  • 20 days holiday plus Bank Holidays
  • Flexible holiday scheme so you can buy/sell/carry over up to 5 days at the end of each holiday year
  • Death in service cover
  • Contributory pension
  • Study funding
  • Perkbox
  • Eye care vouchers

Some extra touches…

  • Free Conveyancing for staff and discounts for friends and family
  • Free taxi service from Sale Navigation Road Tram Station to and from work
  • Fantastic break room that includes a pool table, ping pong table & dart board
  • Volunteering scheme
  • Free fruit
  • Vending machines
  • Employee of the quarter awards
  • Social events arranged by our Social Committee
  • Charity events arranged by our Charity Committee
  • Late start/early finish on your Birthday
  • Relaxed dress policy
  • Staff reward scheme when you introduce someone who comes to work for us
  • Long service awards
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Deadline: 16-07-2024

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