Network Support Engineer

☞ Michael Page

View: 107

Update day: 07-05-2024

Location: Skelmersdale North West

Category: IT - Software

Industry: Information Technology Services

Position: Entry level

Job type: Full-time

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Job content

This role is responsible for ensuring that Service Levels are achieved, by providing prompt and effective resolution to incidents and problems that require specialist technical skills to resolve across our client base. It also requires working closely with other teams to ensure that new systems and services are maintained so that they operate in a robust and effective way for the business

Client Details

Michael Page are delighted to be partnered with this network solutions provider to support on the recruitment of a Network Support Engineer.

Description

Key Responsibilities:

  • You’ll be expected to carry out a mixture of business as usual and project work for the support desk.
  • Providing detailed advice and guidance to all customers in the effective use of systems, products and services covered by the team, demonstrates knowledge to non-standard situations.
  • Identify and investigate complex problems to diagnose underlying causes and help customers to recover and continue operation.
  • For all requests that cannot be resolved immediately, provides an effective interface between customers and service providers supplying all necessary diagnostic information, according to established procedures.
  • Uses judgement to set priority for resolution, monitor progress and apply escalation procedures for problems not progressing satisfactorily.
  • Ensure to follow the processes for ticket management: opening, updating, passing, resolving and closing tickets, and identify and address through training any knowledge/skills gaps.
  • Management of all customer Incidents and Requests ensuring all calls are resolved within agreed timescales and escalating where necessary.

Profile

Key Skills & Experience

  • Have experience working within a support function
  • Understanding of basic network protocols (IP, ARP, DHCP, PPP) & troubleshooting
  • Experience in configuration and deployment of networking equipment (Routers, Switches, Access Points, VoIP Phones)
  • Ability to efficiently communicate with both technical and non-technical customers
  • Hardware and software deployment experience
  • Proficient in Outlook
  • Organised and able to prioritise tasks
  • Confident and excellent communication skills with a professional telephone manner
  • Ability to demonstrate a practical approach when faced with problems or challenges
  • Must be committed and willing to learn
  • Enthusiastic and Self-Motivated

Job Offer

Salary:

£24,000 - £28,000


Guaranteed Bonus:

£5,000 per annum
Overtime available

Working pattern:

  • 4 days = 7am - 7pm
  • 4 days = off
  • 4 days = 7pm - 7am
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Deadline: 21-06-2024

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