Network Operations Engineer

Job content

Who We Are

CDS, a Hewlett Packard Enterprise company (CDS) is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well as delivering the difference in business-oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS is present in 10 European countries with more than 1,600 employees and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

As a CDS Network Operations Engineer, you will be working as part of an onsite team providing Network Infrastructure support, implementation & management for key customers. The role will encompass diverse responsibilities from patching LAN connectivity for new customer equipment to documentation and implementation of complex new network solutions. The candidate must be self-motivated and able to work both independently and as part of a wider team. This role may include requirements to perform cover Out of Hours as part of a rota.

The tasks will include (but not limited to):

·Network installations and support.

·Troubleshooting hardware and firmware issues on all various forms of equipment.

·Deploying new logical networks via Change Control.

·Working with new customers to onboard them to new solutions.

·Being a first responder for customer logged vaults.

·Configuring and deploying network equipment.

·Adhering to strict policies and processes around security and data protection.

·Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.

·Creating and maintaining comprehensive and meaningful updates within the ticket handling system.

·Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams.

·Working alongside HPE TAC teams to resolve customer issues.

Required skills and attributes:

• Proven networking background spanning at least 5 years.
• Exceptional customer service skills including the ability to simplify technical detail.
• Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.
• Confident, collaborative working style and able to interface with people of all levels.
• Proactive approach to work activities & support of colleagues.
• Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
• Must have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platforms.
• Knowledge of network equipment from network vendors equipment.
• Strong understanding of both LAN and Wireless networking.
• Ability to pass necessary steps to achieve high-level UK Government security clearances.

Desirable skills/qualifications:

• Aruba LAN (CX, AOS, HPE Comware).
• Aruba Wireless.
• Experience with NG Firewall equipment (Fortinet, Palo Alto, Cisco).
• ITIL Service Management Foundation.
• Experience of IT incident management.
• Fluke & other cable test equipment.