Network Operations Engineer

☞ Recra Consulting

View: 107

Update day: 01-06-2024

Location: Lincoln East Midlands

Category: Consulting / Customer Service

Industry:

Job type: Full-time

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Job content

Recra are working in partnership with a forward-thinking and reputable broadband business who are building a world-class, full-fibre broadband network to serve residential customers and businesses that are seeking a Network Operations Engineer to join their fantastic expanding business.

We believe that Positivity is a magic ingredient. We assume positive intent, we enjoy our work and we have fun together. And we also believe in Winning together - we thrive on teamwork and win or lose, we keep learning.

What will you be doing?
  • The purpose of the role is to monitor, pre-empt and remediate any live service affecting faults and to support service provisioning, technical fault resolution along with Incident and problem management, striving to identify solutions to recurring faults.
  • You will be at the heart of maintaining and overseeing our Network. This is a great opportunity to be part of an organisation who thrives on delivering a world class service to our customers through simple intelligent processes and technologies.
  • Key success criteria is work with our Installation and Customer experience team to and support all things related to customers experience in relation to managing all the network devices including customer router configuration, connectivity and overall Network availability.
  • So what does the role look like day-to-day? Key responsibilities include...
  • Initially to work as a team to develop the necessary processes, policies, and standard operating procedures to enable effective and efficient service activation, network configuration, technical fault troubleshooting and resolution.
  • Responsible for monitoring each of the key Customer technical touch points and proactively identifying solutions and implementing fixes to restore customers service.
  • Responsible for supporting Major Incidents across the network and striving to identify the underlying Problem to drive timely root cause analysis.
  • Responsible for supporting a wide range of activities, from customer router activation, configuration, routing, IP management, technical fault triage and resolution from core network through to customers device.
  • Developing and maintaining network documentations, working alongside the build and network design team.
  • Develop processes to support the field installation and customer service team, enabling timely resolution and effective communication.
  • Responsible for prioritising and resolving incidents escalated from Customer Services, Installations team and other stakeholders within the business or alerts triggered from monitoring system.

What we are looking for?
  • Ability to work with new technologies and demonstrates advanced networking skills.
  • Excellent knowledge of networking, including physical, switching, routing, transport layers
    and firewalls.
  • Ability to investigate and resolve tickets within defined SLAs and KPIs.
  • Strong in-depth understanding of RADIUS protocols.
  • Ability to deliver 1st contact resolution and timely triage of faults, ensuring customers
    services team are informed through to resolution.
  • Ability to liaise with stakeholders at all levels and coordinate resolution of actions across
    all teams.
  • Ability to analyse faults and drive root cause analysis of common faults to eradicate and
    mitigate reoccurring incidents.
  • Ability to influence monitoring capabilities of all relevant network elements with the aim
    of being proactive and to drive timely in fault identification and resolution.
  • Exceptional verbal and written communication skills.
  • Strong knowledge of Home networking i.e. home network setup, IP protocols, servers,
    router, Wi-Fi configuration and resolution techniques.
  • Ability to translate technical language to non-technical stakeholders and customers;
    including providing technical support via phone, email or live chat.
  • Ability to demonstrate strong team work and have previous experience of operating
    within a 24x7 Network operations.

Qualifications & Accreditations
  • Experience working in Network Operations for an ISP.
  • CCNA, CCNP, CCIE or equivalent.
  • ITIL v3.

What’s on offer?
  • Up to 10% annual bonus.
  • 25 days annual leave, plus bank holidays.
  • Employee–Equity Plan.
  • Death in service 4x salary.
  • Health cash plan – including access to GP, dental, physio and wellbeing services.
  • Gym & retail discounts.

Please get in touch with Recra for more information on 0116 4646336
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Deadline: 16-07-2024

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