Network Engineer 24/7

☞ Six Degrees

View: 103

Update day: 07-05-2024

Location: Studley West Midlands

Category: IT - Software

Industry: Information Technology Services

Position: Mid-Senior level

Job type: Full-time

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Job content

Network Support Engineer – 24/7

Studley

We are looking for a Network Support Engineer with exposure to Cisco and Juniper technologies to join the 24/7 support team in our Service Management Centre, which is based across our Studley and Birmingham datacentres.

Please note that this is a shift based position working a four on four off shift pattern, which will mean a mixture of day and night shifts. Ideally we are looking for people who have worked a shift pattern before, although this doesn’t necessarily need to have been in an IT role.

Six Degrees is a cloud-led managed service provider. We work as a collaborative technology partner to businesses making a digital transformation. Our Service Management Centre sits at the core of our managed service offering, delivering technical support and solutions for some of our key clients round the clock. This is a great opportunity to join a team that pride themselves on delivering both a high level of technical expertise and brilliant customer service.

The core focus of this role will be to take ownership and successfully resolve complex technical incidents and requests logged by clients. This will mean investigating issues, troubleshooting and providing solutions, while working in a fast paced environment, and keeping the customer updated at all times. You will also get involved in supporting the underlying networks, and in performing root cause and trend analysis to facilitate proactive incident prevention.

To be considered for this role you must have a proven track record of professional experience providing technical / network support at a second line level (although if you have exposure to third line that would be a bonus). Experience working in a datacentre / NOC environment would be beneficial, as would experience working in a shift based environment. Technically, we are looking for exposure to the following;

  • Experience with Cisco and ideally Juniper hardware.
  • An understanding of basic network protocols (TCP/IP, HTTP, FTP).
  • The ability to troubleshoot IP, MPLS, BGP, ISDN, DSL.
  • Experience of network monitoring.
  • Strong problem solving and troubleshooting skills, and the ability to own tickets through to resolution.

In addition you will need a strong customer service focus, a willingness to learn, and a proactive and positive approach. If this sounds of interest then we would love to hear from you.

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Deadline: 21-06-2024

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