Neighbourhood Assistant

☞ Selwood Housing Group

View: 102

Update day: 09-05-2024

Location: Trowbridge South West

Category: Other Part-time

Industry: Civic Social Organizations

Job type: Part-time

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Job content

Neighbourhood assistant

Selwood Housing

Part time (19 hrs) £25,030 FTE (12,853.24 pro rata)

Tuesday, Thursday, and Fridays – days are NON-NEGOTIABLE.

Permanent

Flexible working opportunities

Trowbridge and surrounding areas

Closing date: midnight, 28 February 2023

Interview date: 08 March 2023 (interviews will be held in our Trowbridge office)

The role

The purpose of this role is to support and the assist the Neighbourhood manager and the Senior neighbourhood manager to deliver an excellent, consistent and responsive housing management service within a defined area.

It has the following main responsibilities;

  • Deliver an excellent, consistent and responsive housing management service to the patch area, whilst working alongside all appropriate agencies and stakeholders to ensure that neighbourhoods are managed effectively.
  • Build relationships and act as an ambassador for Selwood Housing with partner agencies and residents, to develop initiatives which enable the neighbourhood to develop and improve residents quality of life. To have a full understanding of the neighbourhood’s resident profile including minority & hard to reach group
  • Deal with general tenancy correspondence and enquires as appropriate, ensuring accurate records are maintained, liaising with colleagues and other departments as necessary. This will include consideration of applications to run a business from a Selwood home and pet applications.
  • Manage all administration of mutual exchange, assignment and succession applications in line with procedure. Arranging property visits for neighbourhood managers in respect of exchanges and referring complex succession cases on as appropriate.

What we need

For this role you’ll need to have the following skills and experience;

  • Educated to GCSE/O Level standard or equivalent.
  • Good organisational and administration skills.
  • Experience in housing organisation/or equivalent public-sector organisation.
  • Ability to work as part of a team and on your own.
  • A basic DBS check is required for this role.

What we offer

Our main benefits include.

  • 27 holidays plus bank holidays
  • 2 paid gifted days; one for your birthday and one over Christmas.
  • Buy / sell up to 1 week’s holiday.
  • Life assurance
  • Flexible working opportunities – giving you flexibility on how long, where and when you work to support better customer service and promote a work/life balance.
  • Competitive pension (you pay 4%, we pay 4% or choose to opt into our enhanced pension scheme, where you pay 4%, we pay 9%)
  • Cycle to work scheme.
  • Dress down Fridays (for office-based colleagues)
  • Study support package if studying towards a professional qualification.
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Deadline: 23-06-2024

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