National Account Specialist

Job content

We are looking for a National Account Specialist to work as part of a team to be:

• Responsible for creating and managing opportunities in his/her customer base with the account teams
• Responsible for sharing customer knowledge and contacts to support other account team members to win the orders
• Creates value propositions with clearly described benefits of KONE solutions for customer’s needs
• Accountable for national or frame agreements and managing the customer’s contract portfolio
• Responsible for developing the profitability of the customers’ business with KONE according to the account plan
  

Competencies

Customer focus

Is curious about the customer’s business and willing to understand their challenges. Takes the customer’s perspective and is prepared to engage in their business. Takes customer complaints seriously and looks for ways to improve customer service. Ensures prompt and efficient service. Thrives to exceed the customer’s expectations.

Results focus

Focuses on the end result and avoids distractions. Demonstrates a determined and committed approach to achieving results. Follows tasks and projects through to completion. Consistently delivers results. Sets challenging goals and aims to exceed expectations.

Executing

Turns strategy into objectives and actions. Accepts and provides demanding goals. Leads the team and individuals with attention to detail. Clearly communicates the team’s direction, provides support and follow through. Identifies and secures needed resources and delegates work appropriately to others. Communicates clear expectations and takes action when individuals fail to meet them. Shows energy, discipline, drive and determination.

Strategic business acumen

Understands KONE Vision and strategy and is able to contribute to the strategy development. Is future oriented and understands the big picture. Constantly seeks opportunities for improvement. Understands the market and the environment in which the organization works. Shows awareness of profit and loss and added value. Seeks for and acts on opportunities for new business.

Conceptual Thinking

Recognises patterns and trends. Demonstrates an understanding of information in its broader context. Applies concepts and theories to practical situations. Generates theories and conceptual models to explain relationships between information. Simplifies complex information into a single, clear concept.

Negotiation

Understands a problem or issue from the viewpoint of different parties. Presents own viewpoint in a diplomatic way. Explores a range of possibilities for resolving a problem or issue. Achieves compromises that are mutually acceptable to all parties. Emphasizes the ”win-win” nature of the solution to all parties.

Collaboration

Shares information widely. Treats others with dignity and respect. Respects different needs and viewpoints. Creates trust and a sense of team spirit. Maintains confidentiality and holds to agreements. Admits own mistakes. Obtains co-operation by active listening and sensitivity towards situations and people. Establishes strong working relationships and effective internal and external networks. Achieves consensus, closes deals or discussions with clear understanding of agreement.

Skills And Experience Required

Mastering customer contacts, presentations and negotiations, closing deals, tendering process, aftersales activities, basic knowledge of contractual and financial terms.

• Able to communicate features advantages, benefits and value to different customers’ needs
• Good communication skills
• Good IT skills
• Good written and spoken English
  

Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Private Medical Insurance, Company Car, Bonus.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers