M&S Customer Service Advisor

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View: 102

Update day: 01-06-2024

Location: Runcorn North West

Category: Other

Industry: Staffing Recruiting

Position: Associate

Job type: Temporary

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FANCY THIS?

Position: M&S Customer Service Advisor

Location: 90% remote working with a requirement to attend the site in Runcorn (WA7 3QA) once per week

Salary: 9.90ph or 370 per week

Hours: Full Time, 37.5 hours per week over 7 days

Shifts: Various shifts operating between 8am-7pm. Rota provided 4 weeks in advance

Start date: September 2022

Type: Temporary

If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming an Inbound Customer Service Advisor with Marks & Spencer provides a great full-time role with a company that is dedicated to you as an individual.

Enjoy sophisticated customer engagement solving international queries via calls and emails from these varied countries. You could be expected to be on call handling one day and then emails the next, allowing for diversity within your role (each morning you will be notified as to what you will be working). Due to the international queries M&S have a diverse workforce to support with translation when required.

M&S are offering you the opportunity of a great work-life balance under a flexible Hybrid working from home role. Following 2 weeks (Monday - Friday) at home for classroom style training on Teams, you’ll attend 2 weeks grad-bay on site with your new team whilst you get to know the family at our prestigious, modern site in Preston Brook, Runcorn WA7 3QA.

Temporary to Permanent opportunities are available for the right candidate.

WHAT YOU NEED:
  • Ability to work from home in a private space free of distraction and live within a commutable distance to site.
  • Ability to work as part of a team, but also to take initiative individually
  • Exceptionally empathetic - a clear and confident communicator with excellent communication and typing skills.
  • A friendly, caring and compassionate personality.
  • Strong organisational and time management skills.
  • Maturity to take ownership of customer problems, solving them at first point of contact and escalating when required
  • Confidence using a variety of computer and phone systems.
  • Ability to deal with customer data ethically and in accordance with relevant requirements to the industry.

If you’re looking for a new challenge, are ready to perfect your Customer Service skills and join a brand new team - apply now!
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Deadline: 16-07-2024

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