Motor Fire and Theft Claims Handler (FT)

☞ Multi Trades Recruitment Limited

View: 107

Update day: 29-04-2024

Location: Tonbridge South East

Category: Insurance

Industry:

Job type: Full-time

Salary: From £25,488 a year

Loading ...

Job content

Multi-Trades Recruitment is looking for a Motor fire and theft claims handler for a well-established company in TONBRIDGE.

About you:
  • Strong literacy and numeracy skills
  • Excellent verbal and written communication skills with a polite telephone manner
  • Capability to vary approach
  • Tact and assertiveness when dealing with customers who may be distressed or angry
  • Ability to take on increased ownership and responsibility when necessary
  • The ability to work individually and proactively, as well as part of a team
  • Ability to undertake and embrace new tasks/roles as required
  • Helpfulness and a passion for customer service
  • Motivate oneself as well as peers
  • Positive approach
  • Team player
  • Drive and enthusiasm for meeting targets
  • Empathy and understanding
  • Confidence & a professional attitude
  • Minimum 12 months experience as a Motor Claims Handler
  • Secondary education or equivalent with demonstrable ability in numeracy skills and written English
About the job:
  • Monday-Friday (40 hours per week)
  • Salary: £25448
  • Process fire and theft claims in line with existing claims philosophy
  • Ensure that DPA, TCF, and any other regulatory requirements are adhered to
  • Liaise with the internal support team and external suppliers to ensure the delivery of excellent customer service
  • Answer inbound calls from customers and representatives in a professional manner, answering queries, and complaints and providing updates on claims
  • Be able to identify potential third-party claims exposure in theft claims, specifically where stolen vehicles may be recovered from damaged
  • Identity suspicious claims and flag them to the Fraud Investigation Team
  • Ensure that complaints are recorded on the complaints system in an accurate and timely manner
  • Provide support to the Team Manager by ensuring delivery of own performance against agreed objectives, KPIs and SLAs
  • Plan and execute strategic initiatives to agreed timelines
  • Ensure a relevant level of technical understanding with continuous development and learning.
  • To undertake any individual or team task or activity reasonably requested and in line with the company values’
  • Start: Subject to interview

Please apply with your CV.

To get more information about this role please CALL Josh 9 am-5 pm on Weekdays or TEXT any other time on – 07807056129
Loading ...
Loading ...

Deadline: 13-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...