Mortgage Relationship Consultant - Dunfermline

Job content

End Date

Monday 27 February 2023

We support agile working – click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours

Job Description Summary

Full time Mortgage Relationship Consultants based in Dunfermline...

Job Description

At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best bank for our customers. What we do makes a genuine difference to families, businesses, and communities.

In the Mortgage Relationship Team, we nurture our customers through their Mortgage and Protection journey and our highly motivated team is key to this; building relationships with our customers at the start of their journey, maintaining contact and referring our customers to Mortgage Advisers at the right time.

What we’re looking for:

You’ll be down to earth and engaging, taking time to get to know your customers, so that you can consistently deliver an excellent customer experience.

With a friendly demeanour and the ability to build relationships, you’ll thrive in understanding our customers’ circumstances and identifying how we can best help them in fulfilling their mortgage needs. And don’t worry if you haven’t any finance or banking experience as full training and support will be offered.

Day to Day you’ll:

• Be a trained home buying expert, providing knowledge on our products and processes to support our customers through their journey
• Organise your day to deliver an outstanding customer experience, efficiently and effectively handling all queries
• Embrace change to help our customers with their needs, proactively contributing ideas and suggestions to improve our processes and/or ways of working for the benefit of customers and colleagues
• Take time to build strong, lasting relationships with your customers and colleagues, embracing coaching and seeking feedback to support your development
• Use your judgement and available tools to identify and support customers in vulnerable circumstances
  
  

The Hours and Location

As a Team we’re there for our customers across the full week when they need us. We operate Monday – Friday from 08:00 to 21:00, Saturdays 09:00 – 18:00 and Sundays 10:00 – 18:00.

‘Being There’ for our customers means that our shifts have evening and weekend working giving you new options in terms of what your working week will look like.

Initially you’ll be based in our office in Dunfermline, but once you’re fully competent you could also enjoy a hybrid role - split between home and office, so you’ll have a great work/life balance.

So, if you take pride in building great customer relationships and are committed to helping your team be one of the best, this could be just the start of your career with us.

Benefits Package

At the heart of all this is our people – we know that you’re what makes the difference to our customers and in turn we offer career development, competitive pay starting from £21,285 with effect from April and also a broad benefits package.

On top of this you’ll get a 4% flex cash pot which you can take as cash or spend on a wide range of options such as:

• Buying extra or selling holidays to suit you.
• Extending the private medical cover you’ll receive to family members.
• A Flex Card providing up to 15% discount with over 70 well known retailers.
• Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!
  
  

In addition to this you’ll be eligible for an annual bonus opportunity.

You’ll also get the following:

• Private Medical Benefit provided by Bupa
• Various share schemes (including free shares)
• A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
• Further everyday discounts on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
  
  

We also have a number of free health and well-being offerings and generous parental and adoption leave policies. Everything is geared to suit your lifestyle, so you can be sure we’re investing in your future.

Interested?

As a leading employer we’re passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

If you’re passionate about helping customers with their Mortgage and Protection needs, get in touch and apply today we’d love to hear from you!

And just let us know if any reasonable adjustments are needed to our recruitment processes - we’ll try to accommodate them.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.