Monitoring Installation Officer (Permanent, Part-Time 28 hours)

Job content

5 weeks’ holiday, contributory pension scheme, staff discounts, free parking at office

Job Introduction

This is an amazing opportunity to work as a Monitoring Installation Officer within the Care and Justice system, playing a key role for this prestigious contract for the Scottish Government, which we have been successfully delivering for 20 years. We are very proud of this achievement, and our record of delivering excellent service whilst working as one supportive team.

You will be required to work set shifts that may include weekends, due to the nature of the role we have to visit our clients during their curfew period as a result the role is backshift 16:00-00:00 hrs. We offer a competitive salary of £12.54 per hour or £18,263.33 based on a part time 28 hour contract as well as a company pension scheme, life assurance, 5 weeks’ paid holiday, staff discounts including Perks at Work.

You will also be given a pool car to travel to your meetings and appointments and a fuel card, mobile phone and tablet.. A full driving licence is essential for the role and an ongoing programme of training and development will be provided.

If you can answer yes to these questions, then this role could be right for you..

• Do you have experience and enjoy delivering excellent customer service whilst working as part of a team?
• Are you a people person and naturally change your style to match who you’re speaking with?
• Are you organised and able to prioritise your own workload?
• Do you have a can-do attitude, enjoy going the extra mile ?
• Do you pride yourself on achieving your goals and enjoy being rewarded for doing so?
• Do you want your work to have an impact and make a difference?
• Are you trustworthy and keep your word, you can be depended on you to do the right thing and be at the right place at the right time?
• Have you got a non judgemental attitude?
  

Please take a look at the Job Description and our “A Day in the Life of a Monitoring Installation Officer” document and if you think this is your ideal new career, we would love to hear from you.

Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is There for you™. For more information, please visit www.aus.com .

Applicants must be over 18 years of age and able to obtain Disclosure Scotland vetting prior to taking up employment. This vetting will be at G4S expense.

Role Responsibility

Key Responsibilities & Accountabilities for the Monitoring Installation Officer:

• Installation, monitor and removal of monitoring equipment in person’s homes.
• Fully investigate any incidents that may occur during curfew order period.
• Check all equipment on issue and collection from the monitored person’s home.
• Clean equipment and quarantine unserviceable/ held for evidence equipment.
• Complete all paperwork in a timely and accurate manner, ensuring legibility of any written reports.
• Liaise with the Monitoring Control Centre over any breaches of the curfew order.
• Escalate reportable incidents to the Monitoring Centre Supervisor and as per agreed procedures.
• Ensure all standard operational procedures are adhered to and contract compliance is maintained at all times.
• Attend court as required.
• Check that the company car you have is roadworthy and record and report any damage or defects.
• Responsible for the care of any additional equipment such as PDA, Sat Nav and Hand Held Units needed for effective job performance.
• Ad-hoc duties as directed by the manager.
• Compliance with Information Security responsibilities
  

Key Competencies

• Acting Professionally
• Delivering Objectives
• Supporting & Working with Others
• Delivering Great Customer Service
  

The Ideal Candidate

The ideal candidate for the Monitoring Installation Officer will have the following knowledge and skills:

Essential

Skills & Knowledge

• Experience in a customer-service oriented role
• Excellent interpersonal and communication skills
• Ability to remain calm, positive and confident in a pressurised environment
• Full driving licence
• Excellent time management skills with the ability to prioritise own workload
  

Desirable

Ability to use Word, Excel, PowerPoint & Outlook Email & Calendar

Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Re-location costs will not be granted. You must live in reasonable commuting distance of the site at ML4 3PR.