Modern Workplace Engineer

☞ Evorio

View: 103

Update day: 30-05-2024

Location: Hook South East

Category: High Technology Mechanical / Technical Electrical / Electronics IT - Software

Industry: IT Services IT Consulting

Position: Entry level

Job type: Full-time

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Job content

Are you a dynamic and customer-focused Modern Workplace Engineer? Are you looking for the opportunity to join an amazing MSP that can support and develop you and your career? Do you have the skills to ensure our customers receive a strong and consistent service experience?

If this sounds like you, then Evorio would love to hear from you!

Our ideal candidate is an experienced, customer-focused 2nd Line Support Engineer, with a background in Managed IT Services. You need to be a natural problem solver with the ability to work in a fast-paced environment. A passion for technology and providing outstanding customer service is essential.

Primary Responsibilities:

  • Troubleshooting and diagnosing support issues via phone, email, or at onsite visits
  • Effective ticket management to meet defined service levels
  • Escalation of incidents to required support teams, vendors and team leads
  • Provide training to clients on application usage and best practices

Skills and Experience:

Experience in O365 migration projects (Email / Teams / SharePoint)

  • Windows OS 7, 8, 10
  • Windows Server 2012 & 2016
  • Active Directory
  • Exchange 2016
  • Veaam Backup
  • Hyper-V
  • Knowledge of networking fundamentals
  • 3+ years’ experience within a desktop support role
  • Genuine and demonstrable interest in technology

Working hours are 37.5 per week, Monday – Friday, 09:00 – 17:30

Please only reply if you are an independent candidate, and not a recruitment agency.

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Deadline: 14-07-2024

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