Membership Support Advisor - Home Based - England

☞ David Lloyd Clubs

View: 113

Update day: 11-06-2024

Location: Morecambe North West

Category: Consulting / Customer Service IT - Software

Industry: Consumer Services Health Wellness Fitness Leisure Travel & Tourism

Position: Associate

Job type: Full-time

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Job content

*Membership Support Advisor - Home Based - England*

  • We are looking for a Membership Support Advisor, with excellent communication skills, to join our newly created Membership Support Team in an exciting new role that will see you working from home.
    • As our Membership Advisor, you will be responsible for providing outstanding customer service to our members in order to resolve a high volume of member queries, received via multiple channels. We are looking for superstars, those who are passionate about delivering against KPI’s/Targets and who additionally have the ability to challenge the status quo!
    You will be required to act as a role model for our Company ‘Visions and Values’, leading by example to demonstrate what is expected showing genuine empathy, alongside the ability to draft highly effective communications to our members. Ideally you would have experience of working within a Customer Care/Contact Centre environment, with demonstrable experience of providing fantastic customer service. You should also be comfortable working with Microsoft Teams.

    We understand that the world has changed, so we have adapted our ways of working, hence this role is a home-based role . You will have the opportunity to make a positive difference to our members experience and enjoyment of their Club memberships. We are looking for someone who has bundles of enthusiasm, is self-motivated and can bring their A-game every day. In return, we’re sure you will love working for us, a Sunday Times Best Big Company, who put people at the heart of everything. We consider ourselves as one big family and offer great benefits, such as free club memberships, discount of our products, 25 days holiday and lots more! So, if this sounds like the perfect job for you, we would love to hear from you.
  • Please do keep in mind when applying that this role requires the flexibility to work shifts between 8am and 8pm ***during the week and **between 9**am** – 5pm on some weekends.*
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    Deadline: 26-07-2024

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