Marine Claims Adjuster

Job content

Role Purpose:
To handle a portfolio of marine claims under supervision. The role requires the ability to manage marine cargo claims as well as the ability to handle other marine sub classes when required. This may include marine hull and liabilities.

To accurately assess and manage claims in accordance with the Chubb European corporate guidelines, the conditions of cover, standardlevel agreements and any specific delegated authority granted.

To produce high quality work product through prompt investigation, effective assessment of the coverage available and reserving and settlement of claims.

To ensure that no detriment arises to the quality of work produced and the service levels maintained the position needs to be filled by someone of similar levels of technical knowledge and claims handling experience.

To support the Chubb Claims Proposition to our Brokers and Customers

Responsibilities:
To assess and evaluate policy liability and to calculate reserve exposures, assess settlement values of claims.

To negotiate settlement of claims to bring them to a successful conclusion. This may involve policy holders, other professionals, insurers, loss adjusters, brokers, solicitors and third parties by letter, telephone or meeting.

To develop and maintain client relationships and look after key accounts which include providing timely and clear responses to correspondence received

To create and manage documented files utilizing corporate mainframe and other claims department systems. Maintain these through theuse of diary, logs, and monitoring tools.

To represent Chubb and the department at internal and external meetings including review meetings with brokers, policy holders andkey clients. To participate in audit reviews

To provide general assistance and support to senior claims adjusters, managers and underwriters including projects and ad-hoc tasks asthey arise e.g. audits.

To work within the framework of Chubb ethical and service standards. To fulfil compliance and regulatory requirements (including complaints procedure).

To act as part of a team to ensure both Team and individual goals are met and to work with third party service providers to ensure claims service standards are maintained

Qualifications

Qualifications

Experience Required:
Solid experience of claims handling within Insurance Company, Lloyd’s Syndicate or insurance broker environment. Experience of specific business lines referenced with associated legal aspects and protocols.

A good understanding and experience in handling claims under multinational policies

Profile requirements :
Minimum GCSE but preferably A level, Highers or equivalent standard. Competent in Microsoft Office.

To have sound understanding of the insurance / reinsurance market. May have or expected to study for ACII (Associate of Chartered Insurance Institute or ASCT (Associate of the Society of Claims Technicians). Continues to develop technical and broader business skills.

English – essential.

Integrity. Client focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

https://www2.chubb.com/emea-careers/working-for-us/diversity-inclusion.aspx