Position: Director

Job type: Full-time

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Job content

The Protector Group are an equal opportunities employer who offers a complete security package to our clients.

We are dedicated to providing a service to our customers which ensures they are provided with the best possible product and service.

We have a vacancy for a Manned Guarding Controller based at our Head Office at the Team Valley in Gateshead.

The role can be extremely busy so the ideal candidate will be able to work well under pressure.

Main Duties Are
  • Build relationships with customers and employees
  • Schedule officers to meet customer requirements
  • To liaise/coordinate with Security Officers regarding shifts and personnel issues
  • Record accurately alarm and incident reports

Personal Specification
  • Customer care skills are also desirable
  • Ability to work alone and as part of a team
  • To be able to make decisions based on factual information and the knowledge of when an issue needs to be escalated to higher management
  • Be able to cope under pressure
  • Good communication skills
  • Flexible approach

Experience is not essential as full training will be given and knowledge of the TIMEGATE system would be an advantage. In addition to this all applicants must hold a SIA licence.

The Ideal Candidate Will
  • Be computer literate
  • Have excellent attention to detail
  • Have operational experience or from a call centre background

The role is permanent average of 42 hours per week working on a roster pattern of 4 on 4 off and a mixture of nights, days and weekends and requires an immediate start with plenty of opportunity for additional hours

Due to the anticipated high number of applicants, we are not able to respond to everyone individually.

If you have not received any correspondence from us within 4 weeks of your application, you have unfortunately not been successful on this occasion.
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Deadline: 26-07-2024

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