Manager - Production/Operations Environment

Job content

Job Overview

The Manager, Specimen Management is responsible for managing the activities, operations and performance to ensure daily objectives of the department are met in a quality manner. Plan for department growth, drive new department initiatives, new product development, and identifying cost savings opportunities.

Essential Functions

• Sets goals and objectives for team members for week to week operational activities of the team.
• Contributes to departmental strategy and interprets to determine objectives to meet strategic goals.
• Monitors and analyzes operation metrics to identify areas for improvement.
• Determines resourcing needs to ensure effective delivery.
• Responsible for ensuring operations meet quality guidelines.
• Responsible for hiring, training, performance management, and development of staff.
• Fosters a unified environment leading to increased employee engagement.
• Responsible for purchasing equipment within established parameters for the position or recommend items to be purchased to the head of the department.
• Maintains forecasting tools and use to monitor expected future staffing requirements.
• Develops customer service metrics and contributes to regional operational reporting requirements.
• Continually communicates company strategies, progress, and areas of focus.
• Identifies financial opportunities and performance efficiencies and implementing process improvements and cost saving ideas.
• Ensures adherence to appropriate quality control systems and procedures. Maintains SOPs to ensure all procedures are documented and required amendments to procedures are highlighted and progressed immediately.
• Oversees the timely completion of incident reports and assigned internal/external audit findings.
• Stays abreast of new technical developments.
• Maintains a high level of awareness of safety procedures/good housekeeping.
• Engages in a high degree of interaction with internal departments and discussions related to new service offering and customer needs.
• Responsible for effective performance and continous development of the team..
• Ensures training of new personnel according to the time guidelines in the training plans and for cross-training/refresher training to ensure adequate staff coverage as required. Ensures maintenance of staff position descriptions, CVs and training records.
• Acts as a liason with global counterparts to drive consistency of process.
• Hosts external audits and sponsor visits/tours as requested.
• Manages staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work
• identification of resource requirements
• progressing staff recruitment
• appraising performance and guiding professional development
• rewarding and disciplining employees
• addressing employee relations issues and resolving problems.
• Responsbile for effecitve vendor management,as required.
• Performs work in accordance with company procedures and applicable regulatory guidelines.
  

Qualifications

• Bachelor’s Degree Req Or
• Other equivalent combination of education and experience. Req
• 7 years experience in Specimen Management.
• Understands basic management approaches such as work scheduling, prioritizing , coaching and process execution.
• Strong understanding of operations and methods.
• Strong knowledge of study set up and cross functional/system dependencies.
• Good working knowledge of relevant procedures.
• Strong oral and written communication skills.
• Strong organizational and problem-solving skills.
• Ability to effectively delegate work.
• Ability to effectively manage multiple tasks and projects, and direct team members.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
  

Q² Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. https://q2labsolutions.com/careers