Major Incident Manager

Job content

Major incident & Problem Manager Remote, Remote, United Kingdom Employees can work remotely Full-time This role is homebased. You will also have access to our offices UK wide. At Daisy the Major Incident & Problem Manager drives the Major Incidient & Problem Management process to deliver against organisation, team and individual objectives.Governs and establishes collaborative behaviours for Major Incident and Problem Management working practices within the organization, to drive continual service excellence and customer experience. They implement and drive strategic road maps for the Major Incident & Problem Management function with which to deliver continued service improvement and increase customer satisfaction. This role is 24/7 365 on an on-call basis and is homebased. The Major Incident & Problem Manager is responsible for creating an environment that facilitates high performance and collaborative working within these process and across Service Operations functions. The role is responsible for the Major Incident Management and Problem Management processes, ensuring governance and adherence to process within the organisation;

• Major incident and MSO Management
• Problem Management
• Customer management Qualifications Demonstrable success in building high performing teams. Customer facing experience Experienced in report production for Major Incident Reports, data trending, daily and monthly reporting schedules for exec view Demonstrates a high level of management skill, with particular emphasis on interpersonal, communication, influencing and negotiating skills and the ability to motivate staff. Demonstrates a thorough and current understanding of developments in the application of I.T/ networks, and is able to assimilate and interpret advice from specialists, technical and otherwise. Experience of leading teams directly or indirectly to analyse, assess and resolve complex technology requirements, problems and issues A strong understanding ITIL V3 Service Management ideally accredited to foundation level or higher. Additional Information Why work at Daisy? At Daisy, our values are centred around our people; therefore, we show our appreciation by providing various benefits and rewards to all our employees. Here are just some of the benefits that makes Daisy a great place to work. We all deserve a break In need of a holiday? Starting at 25 days holiday, your allowance increases to up to 30 days for each year you stay with us. BONUS You can buy extra holidays too. Nothing says happy birthday like a dayoff thats why we give you an extra day to do with what you wish. We LOVElove so much in fact, that you getANOTHERpaid day to go and get married We care about you and our planet Progress your skills or learn something new with stress-free virtual or classroom learning through Daisy University and Apprenticeship and Talent programmes. Hybrid and remote working, to ensure work WORKS for you. We have our very own in-house wellbeing coach to inspire, engage, guide and support YOU. Employee assistance scheme - here to look after your health, mental health and financial wellbeing. Family-friendly policies, to support our employees when they need it. Our helping hands initiative allows you to take up to three days leave each year to carry out VOLUNTEER work. Because your health is our top priority we offer discounted membership forHEALTH plans Eye Care Scheme so you can SEE your skill develop withDaisy One-stop SHOPPING discount and savings on more than 1,200 retailers through The Exchange, our online discount platform Career breaks, offering you the opportunity to pursue something you have always dreamed of. Death in Service Insurance, so you know your close ones are protected. As a member of the Disability Confident Scheme, we are pleased to be able to play our part in ensuring that everyone has the opportunity to fulfil their potential and realise their aspirations. Join us on our journey as we focus on Technology, Sustainability and People. Lets make a positive difference, together.