Major Account Coordinator - Gateshead

Major Account Coordinator - Gateshead

Salary - £25k-£27k (DOE) + benefits

AFI Group are currently looking to recruit a Major Account Coordinator based from a key customers office in Gateshead. Working hours 8.00am to 5.30pm Monday to Friday.

In return we offer a competitive package in an established, fast paced, ambitious company that will provide career stability and progression prospects. You will be working for a company where hard work is rewarded.

The role in brief:

• Using extensive product knowledge to keep our key customer informed of our products / services.
• Working effectively and ensuring that our depots are working in conjunction with the requirements of the assigned major account and that service agreements are being fulfilled.
• Creating and maintaining systems and procedures to monitor, track and report all areas of each of the assigned major accounts in order to ensure exceptional levels of service.
• Building and maintaining strong relationships with our key customer and dealing with any customer complaints and damage.
• Liaising with all managers and staff to ensure that we have correct systems and procedures in place to constantly monitor, develop and improve our service.
• Maintaining health and safety standards.
• Coordinating with the engineering and transport teams to ensure that the correct machines are ready and delivered to customer sites.

We would welcome applicants with the following skills and attributes; Major Account Coordinator, Customer Service, Customer Support, IT Literate, MS Office, Communication, Complaints Handling, Sales, Service Desk, Hire Desk, Health & Safety, Account Manager.

Benefits:

• 25 days holidays per year, plus statutory holidays
• Inclusion in a profit share scheme
• An auto-enrolment pension scheme with employer contributions
• Death-in-Service benefit of 2 x salary
• Healthcare Cash Plan
• AFI Rewards

In addition, we have invested in an excellent induction programme, and staff training (we currently hold an Investors in People award).

Essential Skills

The ideal candidate:

• Friendly, helpful and professional
• Customer focused
• Previous experience in a busy customer service and/or sales role
• Understands the importance of achieving results
• Highly organised and the ability to multi task
• Rental or service industry experience useful but not essential
• Comfortable with Microsoft packages and computer skills in general

About Company

AFI Group is a leading provider of access solutions, from the hire and purchase of access equipment, to accredited training and service / maintenance of machines. With a current network of 21 hire locations across the UK, AFI has a strong emphasis on Health and Safety and is proud to hold various accreditations (ISO9001, ISO14001, ISO45001, 5* Achilles BuildingConfidence, Gold RoSPA award – to name a few).

Please note that we operate a 2-stage interview process and online testing to screen candidates.

Essential Requirements

The ideal candidate:

• Friendly, helpful and professional
• Customer focused
• Previous experience in a busy customer service and/or sales role
• Understands the importance of achieving results
• Highly organised and the ability to multi task
• Rental or service industry experience useful but not essential
• Comfortable with Microsoft packages and computer skills in general