Maintenance Technician

Job content

JOB PURPOSE

The Escapade Maintenance Technicians are responsible for maintaining and repairing our facilities equipment, systems, and infrastructure around residence and public areas.

The Maintenance Technician has the responsibility of executing maintenance plans, addressing repair needs and collaborating closely with the Maintenance Manager to ensure efficient operations.

KEY RESPONSIBILITIES

To create and implement a best-in-class and award-winning guest experience through:

» Equipment Maintenance:Perform routine maintenance on machinery, mechanical systems, and equipment to ensure they operate effectively and safely. Diagnose and repair malfunctions in mechanical and electrical systems, including HVAC, plumbing, electrical, and other building systems. Assist the maintenance manager in developing and implementing preventive maintenance programs to minimize equipment downtime and extend their lifespan.

» Communication and Collaboration:Respond to maintenance requests and emergency situations promptly and efficiently, ensuring minimal disruptions to operations. Work closely with the Maintenance Manager to ensure maintenance is kept to the right standard for staff and guests. Additionally work with contracts and vendors to complete maintenance repair projects.

» Guest Assistance:Provide friendly and responsive service to guests, addressing any specific requests or concerns promptly and professionally. Provide courteous assistance to guests, customers and employees, responding to inquiries and requests professionally.

» Safety and Compliance:Adhere to safety protocols, including proper handling of tools, equipment, and chemicals, to maintain a safe working environment. Management and completion of risk assessments and method statements. Maintenance and any other training up to date. Ensuring all equipment is compliant across the site.

» Sustainability: To promote, implant and act with the sustainability initiatives as directed by Escapade Silverstone

The above is a high-level summary of duties and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.

PERFORMANCE RESPONSIBILITIES

Our vision drives us, we live by our brand pillars, and we’re motivated to achieve industry-leading and award-winning results.

Our vision - To become a world leader in redefining lifestyle living, setting new standards in motorsport-inspired hospitality and immersive leisure

Our brand pillars – A modern architectural masterpiece, Escapade Silverstone provides incomparable views of up to nine of the circuit’s famous corners. We’re not just a place to stay, we’re the new lifestyle destination for everyone. Blending the thrill of world-class motorsport and the tranquillity of its British countryside setting with contemporary living and Best-of-British dining – we’re the definitive choice for racing enthusiasts, culinary connoisseurs, experience seekers, discerning families, and corporate pioneers looking for an immersive, high-end escape.

Values -Rooted in a passion for motorsport, a dedication to precision, and a commitment to responsible and inclusive hospitality. We push boundaries, embrace the unexpected, and create unforgettable moments. We value sustainability and community, and aim for a positive impact on both our natural environment and the people we serve. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody our brand values and guests know they’re in safe hands.

Performance will be checked against the following:

· Performance will be measured against the Personal Development Review (PDR).

· Including

· Quality of Work

· First time Fix

· Health and Safety

KNOWLEDGE, SKILLS, AND QUALIFICATIONS

» Experience in a 4-star or 5-star hotel or any other lifestyle/ distinctive brand is desirable but not required

» Adhere to health and safety, risk assessments and method statements

» Ensure relevant qualifications are met and up to date

» A strong, yet positive guest service style

» Organized and ability to work within the team or on their own

» Strong interpersonal skills

» A good command of the English language. Additional languages are advantageous

» Maintains impeccable personal grooming standards while radiating an aura of elegance and refinement

» Competent in using IT systems and software including Microsoft Office

» Full clean UK driving licence is desirable

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Experience:

• General Maintenance: 2 years (preferred)
• Plumbing: 2 years (preferred)
• Decorating: 2 years (preferred)
• Carpentry: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Ability to Commute:

• Towcester (required)

Work Location: In person