Maintenance Supervisor

Job content

Company Description

Mitie, Care & Custody are delighted to announce the opening of the 2nd only female Short Stay Immigration Removal Centre in the UK.

Our philosophy at Mitie is all about delivering brilliant service to the people in our care and creating great training, development, and career opportunities for the people we employ. We support our people every step of the way, developing your skills to professionally deliver this rewarding, sometimes challenging role with integrity and respect. 

Opportunities at Female Only IRC

We're looking for people to create a brand new team based at our new Immigration Removal Centre (IRC), as part of our newly acquired contract. Individuals will have experience in relating to people that may be agitated or confused by their circumstances and are able to interact and assist potentially vulnerable individuals whilst in our care. Empathy and resilience are key attributes for this role.

You will be passionate about delivering a great service in a sensitive manner, along with good communication skills and a team player. The ability to remain calm under pressure and experience in problem solving would also be advantageous to developing your career within Care and Custody.

Job Description

• To manage the daily provision of Facilities Management planned and reactive maintenance including the maintenance of all security systems, emergency and safety systems, utility services and all fencing within and on the boundaries of the Centre ensuring adherence to all legislation, company policies and procedures and all contractual and relevant Home Office standards
• To provide effective asset management including an accurate Asset Register, Asset Condition Surveys, Forward Maintenance Requirements and Lifecycle reports together with the management of FM project works including minor works across the Centre.
• Provide advice, coaching and support to facilities staff in order to maximise the efficient and effective operation of the Centre
  

Main duties

• Manage the daily provision of the Maintenance and Engineering services, allocating work and ensuring SLAs/KPIs are met, including participating in daily closure of Planned Maintenance activity relating to Schedule C and updating of the maintenance management system to reflect this.
• Manage the provision of emergency cover outside of normal operating hours, in line with relevant security and operational instructions, legislation, contractual, company, QHSE and environmental standards.
• Assist in the management of energy usage and environmental sustainability together with identifying areas for improvement and cost savings.
• Supervise Maintenance and Engineering service sub contractors ensuring they follow security measures, operational procedures and statutory obligations.
• Conduct site inspections and audits on work undertaken by the facilities team and contractors, on a sample basis, to ensure that work is compliant and meets industry standards.
• Review service performance of both Planned Preventative Maintenance (PPM) and reactive maintenance tasks, using the company’s maintenance management systems, to ensure contractual compliance and continuous improvement.
• Evaluate delivery of subcontractors versus in-house facilities team to ensure the most cost effective method of delivery is used.
• Develop service improvements to add value and/or reduce costs.
• Prepare reports and documentation as requested for management information.
• Coordinate the updating of the asset register, adding new assets, undertaking asset condition surveys and updating the asset register accordingly so accurate current data is maintained.
• Coach and support staff development to maximise staff performance, motivation and contribution.
• Supervise and monitor staff to ensure an effective FM service is delivered in line with contractual obligations and company standards.
• Complete and coordinate documentation and recording of data ensuring that all tasks are logged on and recorded on the company’s maintenance management system.
• Arrange for staff to have the correct equipment, tools and materials to carry out their duties effectively.
• Manage capital projects works including minor works so there is a detailed specification and business case approved prior to commencement and they are delivered to specification, time and budget.
• Assist in promoting Health & Safety to ensure it is embedded in all FM activities.
  

Qualifications

Person Specification

Essential

• Substantial practical experience with a good all round knowledge of all the building services disciplines including heating, hot water, ventilating, refrigeration, environmental, electrical power and distribution and public health is required
• IOSH Managing Safely Certificate / NEBOSH General Certificate (Level 3)
• CAFM System (Maximo Asset Management System) experience of operating at day-to day user our expert user level would be desirable.
• HNC (Level 4) / HND (Level 5) in Electrical Engineering and or Mechanical Engineering is desirable.
  

Relevant Care & Custody Competencies For This Role

Resident Care and Management

• Creates and encourages a climate which is resident focussed
• Regularly gives feedback to staff on resident feedback/information
• Models the company’s commitment to resident care and management
• Monitors and evaluates resident care and management service delivery
• Interacts with residents easily, quickly building rapport but maintaining professional distance
• Is impartial, fair, assertive, consistent and confident with residents
• Treats residents with respect as individuals and encourages residents to do the same to others
  

Delivering Excellence

• Develops a climate that values quality/ excellence
• Champions and models Care and Custody’s commitment to Excellence
• Establishes and maintains standards
• Encourages a climate which looks to develop new or different ideas and approaches
  

Communication

• Builds effective communication within a group or team
• Shapes communication to suit the audience/individual
• Presents ideas/information clearly, interestingly and enthusiastically
• Sensitive in communication, taking account of the possible thoughts, feelings and concerns of others
  

Safety, Dignity & Diversity

• Creates a culture which recognises and respects individuals human rights
• Creates a culture which values diversity
• Creates a culture which is committed to health & safety
• Evaluates and monitors the delivery of services to prevent discrimination and maintain safety
  

Planning & Organising

• Links own plans to long-term business strategy
• Establishes clear plans to achieve long-term goals
• Prepares contingency plans for situations that may occur
• Develops options and identifies risks
• Distributes and publicises plans
• Delegates tasks, whilst supporting and monitoring progress, to ensure plan is achieved
• Establishes and monitors key performance indicators to measure progress against plan
  

Decision Making

• Interprets and evaluates information critically and objectively
  

Recognises assumptions

• Can see all sides of an argument
• Identifies key issues and effective courses of action
• Relates different pieces of information and recognises trends
• Thinks through consequences of different courses of action
• Considers risks
  

Change Orientation/Flexibility

• Promotes a culture and creates a climate where change and innovation is understood, encouraged and embraced
• Identifies and champions organisational change and development
• Role models a positive approach to change and innovation
• Gets commitment for change from others
• Identifies and articulates when and where change is necessary and beneficial
• Develops an effective action plan to introduce and implement change
• Recognises discomfort that change can bring and provides support
  

Leading, Valuing & Developing People

• Creates a culture that values people and recognises their contribution
• Inspires and harnesses commitment, enthusiasm and determination in others to achieve
• Defines clear accountabilities
• Delegates effectively, appropriately and fairly
• Promotes opportunities for development
• Seeks staff views
• Sets clear, challenging and realistic objectives with realistic timeframes and deadlines
• Regularly evaluates staff effectiveness
• Gives constructive feedback on performance
  

Health And Safety Responsibilities

• Follow Group and company policies and procedures at all times
• Adhere to agreed outreach methods and risk assessment to ensure own personal safety dealing with service users
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
• Use all work equipment and personal PPE properly and in accordance with training received.
  

Information Security

• Ensure compliance with Mitie's information security procedures in all activities
• Proactively identify and report security risks to your manager
• Report actual and suspected security incidents.
  

Additional Information

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.