Logistics and Customer Services Coordinator

Company Overview

LumiraDx is a medical technology company developing, manufacturing and marketing smart connected diagnostics and diagnostic-led care solutions. Founded in 2014 by entrepreneurs with a successful track record in building and scaling medical diagnostics and health IT businesses, the company has major operations in the UK and the USA, and is supported by a global sales network, LumiraDx is a high growth organisation.

We have recently launched the innovative LumiraDx Platform, and are looking for proactive, experienced, focused and enthusiastic individuals who can make a significant contribution to the continued growth and success of our dynamic and forward-looking company.

About You

Do you have experience of exporting high volume goods globally? Do you have good working knowledge of export documentation? Are you energetic and results driven?

If yes, then we could have the perfect opportunity for you to work with our growing, dynamic and friendly Fulfilment Team.

Opportunity

This role will initially be based at our site in Stirling for trainingbefore moving across to our site at Bathgate.

Within this role you play an integral part of the fulfilment operation dedicated to global fulfilment and best practice. Your experience of dealing with business-to-business relationships in a regulated environment will be instrumental in supporting our clients and promoting our great service as well as your ability to deal with multinational clients at all levels; to assist in resolving all queries and issues.

Key Responsibilities:

• Global Export of products & Sales Order Processing.
• Customs declaration & clearance, document control & validation.
• Ensure adherence to all regulatory requirements governing import/export of goods.
• Coordinating product-flow relevant tasks cross functionally; liaising between:
  • Customers
  • Supply Chain
  • Sales teams
  • External Service providers
  • 3PL
• Direct Customer Interaction, handling and resolving inquiries, complaints and feedback.
• Service complaints management providing innovative solutions to improve our customer experience.
• Support the continuous improvement process.

What we’re looking for:.

You will need previous experience with Export processing and International Trade and have good working knowledge of export documentation.

To be successful you will need to be results driven and thrive in a fast-paced, changing environment and be an excellent multi-tasker. The job requires a confident, resilient individual, with a positive ‘can do’ attitude. You will be naturally highly organised, calm under pressure and have a keen attention to detail along with the following:

• Experience of customer service (in Life Sciences and Healthcare is a plus).
• Experience with ERP and CRM systems (NetSuite or similar).
• Strong team player.
• Customer-focus orientated approach. Experience of resolving complaints.
• A positive attitude and problem-solving skills, even in challenging situations.
• Ability to work well under pressure in a fast-moving environment.

At LumiraDx, diversity and inclusion are part of who we are. LumiraDx is committed to inclusion across race, colour, religion, age, gender, sexual orientation or identity. We celebrate uniqueness and believe diversity drives innovation. LumiraDx seeks to deliver high quality, affordable medical diagnostics and healthcare services accessible to everyone around the world, and we wish to reflect a global multi-cultural approach across our business

Please note, if you wish to submit an application for this role, please consider the following information

This vacancy is open to internal and external candidates. If you are an internal candidate, please notify your line manager before you submit your application. If you’re successful, you may be subject to all or some of the LumiraDx standard pre-employment checks.

Criminal records data is processed as part of our recruitment and selection processes and, where necessary, in the course of employment, we verify that candidates are suitable for employment or continued employment to comply with legal and regulatory obligations to which the company is subject.

LumiraDx place a high level of importance on its responsibilities for information security and privacy and have put in place an information security management system to ensure that the company and its staff maintain the highest standards with respect to data protection and information security. All staff are responsible for information security and therefore must understand and comply with the Company information security policies, procedures and guidance.