Librarian

Job content

Company Description

Mitie, Care & Custody are delighted to announce the opening of the 2nd only female Short Stay Immigration Removal Centre in the UK.

Our philosophy at Mitie is all about delivering brilliant service to the people in our care and creating great training, development, and career opportunities for the people we employ. We support our people every step of the way, developing your skills to professionally deliver this rewarding, sometimes challenging role with integrity and respect. 

Opportunities at Female Only IRC

We're looking for people to create a brand new team based at our new Immigration Removal Centre (IRC), as part of our newly acquired contract. Individuals will have experience in relating to people that may be agitated or confused by their circumstances and are able to interact and assist potentially vulnerable individuals whilst in our care. Empathy and resilience are key attributes for this role.

You will be passionate about delivering a great service in a sensitive manner, along with good communication skills and a team player. The ability to remain calm under pressure and experience in problem solving would also be advantageous to developing your career within Care and Custody.

We will consider applications from candidates that require part time employment.

Job Description

• To maintain high standards of security and safety whilst ensuring the welfare and decency of residents
• To manage the operation of the library and connected resources for the benefit of residents
• To assist in the delivery of providing meaningful regimes activities for residents where required
• Manage the daily operation of the library, ensuring contractual requirements are met, and a safe and secure environment is maintained
• Promote the library resources to residents, supporting on any communications
• Ensure library resources are maintained in good condition and in an organised fashion, and are appropriate for the resident population
• Support and participate in the delivery of activities within regimes, including educational and media based activities and workshops, encouraging resident participation, so that a full and professional service is delivered at all times.
• Use, handle, transport and store equipment and materials securely and correctly at all times to ensure a safe and secure environment.
• Support the production of the monthly in house magazine so that it is interesting, inclusive and informative.
• Engage with and manage residents in activities promoting and protecting their rights in compliance with legislation and company policies and procedures ensuring they are held securely in a safe and decent environment.
• Maintain high standards of security and safety at all times, promoting an environment of positive behaviour that supports the welfare of residents and staff.
• Deal with inappropriate behaviour to ensure a safe and secure environment.
• Participate in the control of incidents and emergencies to ensure their swift resolution.
• Complete all documentation and administration in line with company policies so that accurate contractually compliant data is maintained.
• Communicate information to and about residents, engendering positive, professional relationships with all residents whilst maintaining the security and safety of the Centre.

Qualifications

Essential

• Understanding, empathy and desire to motivate, groups of individuals sensitively who may be agitated, confused or angry
• Previous experience of working in a library
• A wide-ranging interest in literature by authors from around the world
• A willingness to undertake all mandatory training is vital
  

Desirable

• Qualifications or accreditation to Level 2 or above: CSE - grade 1, GCSE - grades 9, 8, 7, 6, 5, 4 or grades A*, A, B, C, intermediate apprenticeship, level 2 NVQ, Award, Certificate or Diploma
  

Additional Information

Detainee Care and Management

• Interacts with detainees easily, quickly building rapport but maintaining professional distance
• Is impartial, fair, assertive, consistent and confident with detainees
• Treats detainees with respect as individuals and encourages detainees to do the same to others
• Listens carefully to detainees, including picking up on unspoken communication
• Explains issues clearly to detainees and keeps them informed at all times of relevant issues
• Makes time to understand detainees and regularly helps them, working hard to meet their needs
• Shows empathy and compassion
• Diffuses anger and worries in detainees
• Acts upon signs of distress, self-harm or anger
• Encourages detainees to express their concerns, take responsibility for their behaviour and participate in activities and programmes
• Is observant
  

Delivering Excellence

• Produces high quality, accurate work to timescale
• Follows and understands Care & Custody standards and procedures
  

Health And Safety Responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
  

Communication

• Is confident, clear, accurate and to the point when sharing/giving information
• Maintains eye contact when communicating
• Asks questions and probes to gain relevant information
• Summarises key relevant points
• Seeks clarification when necessary
• Listens to and carefully reads instructions and information
• Is discreet and maintains confidentiality of information
• Is polite and tactful
• Checks theirs and others understanding
• Adjusts language to the demands of the situation
• Uses non-verbal communication constructively and effectively
  

Information Security

• Ensure compliance with Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;
  

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.