Lettings Officer

We work together – We make things better – We do the right thing

Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.

We need high performing people at all levels who can champion our culture, live our values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. We strive to maintain a skilled knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment.

The benefits

We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Flexible working
• Holiday buying and selling scheme
• A day’s paid leave for your birthday or annual celebration
• 2 days paid leave to help with a house move once you have completed your probationary period
• Life assurance
• Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation and 24 hour free confidential helpline
• Company contribution to mindfulness and fitness. For example discounted gym membership, fitness classes or mindfulness apps.
• Online discount with a number of retail shops, supermarkets, cinema, insurance and holidays.
• Funded training and sponsored qualifications.
• 2 days paid volunteering leave per year.

About the role

As our Lettings Officer you will assist the Neighbourhoods and Supported Housing teams by providing an efficient and effective coordination service for tenancy management and other functions, including reception and telephone cover as well as general office and team support duties.

You will advertise new builds and properties for re-letting as well as carrying out pre-tenancy assessments for all future tenants to assess suitability and promote tenancy sustainability. You will prepare offers of tenancy, deal with general enquiries and assist in the administration of reviews of allocation processes.

About you

We are looking for someone who has experience in a similar role, arranging appointments and managing calendars as well as preparing documents and standard ad-hoc letters. You will need to be confident in providing information, advice and guidance to customers. Good numerical skills, IT literacy and the ability to accurately prepare statistical information is also valued.

A professional qualification such as a Level 2 Housing, Advice and Guidance qualification is desirable, but not essential.

Closing date:8am, 24 March 2023

Interview date:W/C 27 March 2023

Please refer to the recruitment pack upon completing your application.