Learning Specialist Senior Assistant, Learning & Talent Support Services, HR Services, UK Wide (Excluding London)

Your opportunity

As a member of the Learning & Talent Support Services team (LTSS) you will manage and deliver learning and development activities in accordance with the firm’s vision. You will contribute to the strategic direction and development of the LTSS team. The position will require an organised yet innovated approach to learning support. There is also opportunity to further develop customer service, stakeholder management, vendor relationships together with demonstrating your excellent communication skills.

Your role

Working within the LTSS Team you will be required to provide administrative support to the wider learning team, working within set processes for a portfolio of learning offerings. This includes project management of learning offerings across the firm, co-ordinating and organising specialist requirements from the business, responding to learner technical and course queries, working with events, faculty and course administration assistant managers, Stakeholder management and vendor communications.

We are looking for an outstanding individual who is able to work both independently and as part of a wider team across 3 sites to deliver excellent service. Are you someone with the ability to learn quickly on the job, who has an enquiring mind and the confidence to challenge and set boundaries? We would love to see you use your initiative whilst ensuring your responses are within policy and processes.

The role encompasses, but is not limited to:

• Communicating in a professional manner at all times with customers, stakeholders and vendors to ensure accurate and timely management of learning offerings.
• Providing assistance, and support to Stakeholders, the Learning community and learners.
• Ability to work effectively in diverse teams within an inclusive team culture where people are recognized for their contribution.
• Working as part of the team to support course administration and technical queries and becoming the Subject Matter Expert for services the team deliver.
• Co-ordination and supporting of Service Line escalations, working with the team to iron out any challenges, and.
• Working to ensure that processes are accurate and new initiatives are identified to ensure continuous service improvements.

Specialist Support Services

• Weekly review of scheduled Class report for classes with low enrolments and make recommendations to send to Learning Business Partners. Implementation of actions such as cancellation, amendments to programmes.
• Monitor class registrations and advertise business on next steps
• Respond to learner queries for ALL learning technology platforms; including where to find content, how to access systems and provide training on platforms.
• Training and supporting the business as well as internal staff members on learning technology platforms, alongside providing advice on most appropriate systems for their requirements.
• Signposting course owner to resources to improve self-service.
• Respond to queries from the business regarding how to enrol on courses/what to do if the course is full.
• Be responsible for query management for all learning technology platforms.
• Upskill learners on resources available and signpost to self-service if applicable.
• Ensure that the service provided is flexible and has a level of understanding for each service line to ensure effectiveness.

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location: UK Wide (Excluding London)

Work pattern: This is a Permanent role and our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.

Your professional experience:

Essential

• Strong Administrative skills, with attention to detail
• Experience of working within a process driven environment, with clear evidence of continuous service improvement in any area of work
• Proficient in Microsoft office with excellent Excel and Word and Outlook skills
• Excellent written and verbal communication skills
• Strong customer service focus and ability to work with a wide range of people within the organization, and external vendors
• Experience of Stakeholder management
• Demonstrative experience of being a team player who is also able to use own initiative in solving complex queries
• An awareness of learning offerings and the co-ordination of these

• 
  Experience of working within a customer focused role
• Experience of working with an offshore Extended Delivery Centre (EDC)

Your service line: Central Business Services – HR Services

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy

What do we do?

Beyond the UK: Deloitte North and South Europe

The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Central Mediterranean (Italy, Greece, Malta), Ireland, the Middle East (Bahrain, Cyprus, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Ruled Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen), the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,700 partners and over 50,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?

Being a Leader at Deloitte

• We live our purpose:we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
• We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
• We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
• We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• We move, together, towards a strategic direction:we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.